Gateway Support Technician

🔥 0 minutes ago

⛰️ Colorado, North Carolina, +3 more states – Remote

⛰️ Colorado – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications. • Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems. • Follows up with users to ensure problem resolution. • Develops and maintains documentation of all activities.

🎯 Requirements

• High school diploma or equivalent • One to two years of experience in the telecommunications or applications programming field or job related experience • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications • General knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities • Ability to manage multiple tasks/projects and deadlines simultaneously • Good verbal and written communications skills • Gateway/CenPos experience preferred (Internal) • Call center experience preferred • Software, Hardware, IT, Helpdesk, Network troubleshooting knowledge needed

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law