Tier 2 Customer Care Representative

2 hours ago

🐎 Kentucky – Remote

Although this job is listed in Kentucky, this company may be open to hiring remote in other states.

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

+2 more states

🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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U.S. Bank

WebsiteLinkedInAll Job Openings

Banking • Finance • Fintech

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

10,000+ employees

Founded 1863

🏦 Banking

💸 Finance

💳 Fintech

📋 Description

• Provides high quality customer service and advanced troubleshooting support to merchants by responding to inquiries regarding the technical support of Merchant Credit Card processing devices as well as other areas as assigned • Responds to telephone inquiries, requests and problems from merchants • Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals • Communicates applicable policies, procedures and practices to merchants • Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits

🎯 Requirements

• High school diploma or equivalent • Typically two or more years of customer service experience • Advanced troubleshooting experience with either credit card processing terminals or smart devices • In-depth knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures • Effective telephone, interpersonal and verbal communication skills • Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls • Ability to identify and resolve/escalate complex problems • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications • Proven commitment to high quality customer service • Effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law