Sales & Operations Administrator

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November 15

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CORTEC

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Energy • Manufacturing • API

CORTEC is an internationally established US manufacturer of Choke, Valve, and Automation products, specifically designed for the energy industry. With over 200,000 sq. ft. of state-of-the-art manufacturing space located in Louisiana, CORTEC manages all phases of manufacturing internally, ensuring quality and compliance with rigorous industry standards. They provide products licensed under API certifications and are committed to excellent customer support and building lasting relationships with clients in the upstream energy sector.

201 - 500 employees

Founded 2004

⚡ Energy

🔌 API

📋 Description

• Serve as the first line of communication for inbound calls, messages, and inquiries. • Conduct scheduled and same-day Discovery Calls (typically 20–30 minutes each) using a provided script and questionnaire. • Provide verbal service fee ranges during calls; generate and send follow-up quotes via email using company software. Track and manage all leads, referrals, and follow-up tasks using Microsoft Excel/Google Sheets. • Conduct outbound follow-ups to recent clients to ensure satisfaction and promote ongoing or maintenance services. • Field inbound communication from clients and team members via phone, text, and email; route items outside scope to management when necessary (HR, billing, escalations, specialized scheduling, etc.). • Maintain clear, organized communication logs and documentation across platforms. • Confirm daily timesheets to support payroll accuracy. • Conduct initial screening calls with new job applicants and schedule interviews for management. • Respond to Google Reviews professionally and promptly.

🎯 Requirements

• 2 - 3 years of experience in sales and/or administrative support • Strong customer service and communication skills (phone, email, text). • Ability to follow established processes consistently and accurately. • Highly organized, detail-oriented, and proactive in follow-up. • Comfortable managing multiple ongoing conversations and task threads. • Proficiency with: Microsoft Office and/or Google Workspace (spreadsheets required) • Basic CRM or lead tracking workflows (training provided).

🏖️ Benefits

• Company-paid employee private health, emergency, basic life, and short-term disability insurance • Internet and Electricity subsidy