Customer Success Manager

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August 22

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Nash

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Transport • eCommerce • SaaS

Nash is the leading delivery platform built to manage, orchestrate, and scale last-mile operations. With a focus on workflow optimization, fleet management, and orchestration, Nash provides businesses with a comprehensive solution for enhancing their delivery performance. The platform offers advanced tools for automating dispatch rules, integrating fleets, and transforming the check-out experience with dynamic delivery options. Nash caters to industries such as grocery, retail, restaurants, and pharmacy, empowering companies to exceed customer expectations and drive brand loyalty through enhanced customer engagement and analytics. As an essential infrastructure for last-mile logistics, Nash supports multi-market operations and partners with hundreds of delivery fleets globally, showcasing its impact and reliability in modern commerce logistics.

11 - 50 employees

🚗 Transport

🛍️ eCommerce

☁️ SaaS

📋 Description

• Build Trusted Relationships: Act as the primary point of contact and trusted advisor to executives and technical stakeholders within client organizations, developing deep insight into their unique business needs and objectives. • Provide Technical and Strategic Support: Address technical challenges, design effective solutions, and drive resolution by collaborating with internal teams such as Engineering, Product, and Support. • Drive Customer Outcomes & ROI: Consult clients on best practices, analytics insights, and success metrics to maximize their return on investment, regularly assessing and communicating progress. • Lead Implementation Projects: Oversee onboarding and technical integration, ensuring clients understand and can fully leverage our platform’s capabilities to enhance their logistics operations. • Identify and Support Expansion Opportunities: Partner with Sales to identify upsell or cross-sell opportunities, aiming to expand platform adoption within the client organization. • Collaborate for Change Management: Work closely with customer teams to facilitate platform adoption, using proven strategies for change management, process improvement, and value realization. • Act as the Customer Advocate: Bring forward client insights and requirements to influence product roadmap decisions and drive continuous improvements in our platform.

🎯 Requirements

• 5+ years of experience in customer-facing roles like Customer Success, Solutions Engineering, or Technical Project Management, ideally in logistics, SaaS, or infrastructure technology sectors. • Strong technical skills with experience in API integrations and data solutions • Exceptional communication and project management skills, with an ability to navigate complex projects and manage stakeholder expectations. • Adept at translating technical insights into actionable business outcomes, with a customer-first mindset and a proactive approach to solving challenges. • Strong data literacy with the ability to draw meaningful insights that drive customer decision-making and success. • Prior experience in last-mile logistics, transportation, or enterprise SaaS environments. • Proficiency in data tools such as SQL or Python for analysis and reporting. • Familiarity with database management and product analytics tools for actionable insights.

🏖️ Benefits

• Early-stage, well-funded startup – directly impact the company and grow your career! • Quarterly broader team on-sites to bond with teammates • Competitive compensation and opportunity for equity • Flexible paid time off • Health, dental, and vision insurance