Forward Deployed Product Manager

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September 20

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Nash

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Transport • eCommerce • SaaS

Nash is the leading delivery platform built to manage, orchestrate, and scale last-mile operations. With a focus on workflow optimization, fleet management, and orchestration, Nash provides businesses with a comprehensive solution for enhancing their delivery performance. The platform offers advanced tools for automating dispatch rules, integrating fleets, and transforming the check-out experience with dynamic delivery options. Nash caters to industries such as grocery, retail, restaurants, and pharmacy, empowering companies to exceed customer expectations and drive brand loyalty through enhanced customer engagement and analytics. As an essential infrastructure for last-mile logistics, Nash supports multi-market operations and partners with hundreds of delivery fleets globally, showcasing its impact and reliability in modern commerce logistics.

11 - 50 employees

🚗 Transport

🛍️ eCommerce

☁️ SaaS

📋 Description

• Own enterprise customer accounts end-to-end — act as the single point of accountability for adoption, performance, and growth. • Serve as the embedded product partner to customer product and engineering teams, helping them design, deploy, and scale solutions on Nash’s platform. • Become a true Nash expert — understand the platform’s capabilities and limitations and advise customers and shape integrations. • Consult and advise customers as a trusted partner while bringing structured feedback back into Nash to strengthen the product. • Drive measurable outcomes across on-time delivery, defect reduction, cost efficiency, and other operational KPIs tied to account success. • Lead account growth and retention by ensuring customers realize ongoing value, expanding usage, and surfacing new opportunities. • Troubleshoot and resolve integration challenges in close collaboration with customer engineers and Nash’s support/partner-ops teams. • Act as the internal advocate for your accounts, ensuring their priorities are reflected in cross-functional initiatives inside Nash. • Blend account leadership with hands-on product problem solving; report into Customer Success and be the single point of accountability for the customer relationship.

🎯 Requirements

• 5+ years in a customer-facing, technical role such as Forward Deployed Product Manager, Solutions Engineer, Technical Account Manager, or similar. • Proven track record of owning enterprise customer relationships — carrying responsibility for adoption, performance, and growth. • Strong technical fluency — comfortable working with APIs, integrations, data flows, and troubleshooting alongside engineering teams. • Experience advising customer product and engineering leaders; able to translate complex technical concepts into business impact. • Exceptional problem-solving and analytical skills, with the ability to diagnose root causes and drive resolution in complex systems. • Demonstrated ability to become a product expert, mastering both capabilities and limitations, and channeling that knowledge into structured customer feedback. • Excellent communication and executive-presence skills; able to engage at all levels from engineers to senior leadership. • Prior experience in last-mile logistics, supply chain, or B2B SaaS platforms (Nice-to-Have). • Experience working in fast-growing startups or with enterprise retailers (Nice-to-Have). • Familiarity with tools and processes used in modern product and engineering organizations (Jira, API docs, observability tooling, etc.) (Nice-to-Have). • Previous experience in a consultative role with both technical depth and commercial ownership (renewals, expansions, KPI success).

🏖️ Benefits

• Early-stage, well-funded startup – directly impact the company and grow your career! • Quarterly broader team on-sites to bond with teammates • Competitive compensation and opportunity for equity • Flexible paid time off • Health, dental, and vision insurance