Technical Customer Success Manager, NA

🕒 December 11, 2025

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Nash

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚗 Transport

🛍️ eCommerce

☁️ SaaS

Transport • eCommerce • SaaS

Nash is the leading delivery platform built to manage, orchestrate, and scale last-mile operations. With a focus on workflow optimization, fleet management, and orchestration, Nash provides businesses with a comprehensive solution for enhancing their delivery performance. The platform offers advanced tools for automating dispatch rules, integrating fleets, and transforming the check-out experience with dynamic delivery options. Nash caters to industries such as grocery, retail, restaurants, and pharmacy, empowering companies to exceed customer expectations and drive brand loyalty through enhanced customer engagement and analytics. As an essential infrastructure for last-mile logistics, Nash supports multi-market operations and partners with hundreds of delivery fleets globally, showcasing its impact and reliability in modern commerce logistics.

📋 Description

• Own enterprise customer accounts end-to-end — act as the single point of accountability for adoption, performance, and growth. • Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash’s platform. • Become a true Nash expert — understand platform capabilities and limitations as well as anyone in the company. • Use your expertise to advise customers, guide integrations, and identify improvement opportunities. • Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency. • Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities. • Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash’s internal teams. • Act as the internal advocate for your accounts, ensuring their priorities are represented across cross-functional initiatives.

🎯 Requirements

• 5+ years in a customer-facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar. • Proven success owning enterprise customer relationships and driving adoption, performance, and growth. • Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering. • Experience advising customer product/engineering leaders and translating technical concepts into business outcomes. • Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems. • Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback. • Excellent communication and executive-presence skills.

🏖️ Benefits

• Competitive compensation and opportunity for equity • Flexible paid time off • Health, dental, and vision insurance