Senior UX Writer

October 31

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UserTesting

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SaaS • Enterprise • B2B

UserTesting is a platform that provides businesses with human insights on their digital products and experiences. By facilitating video-based feedback from real people, it helps companies understand exactly how customers interact with their websites, apps, and prototypes. UserTesting allows organizations to target diverse audiences, gather in-depth consumer insights, and measure performance to create better user experiences. The platform serves teams of all sizes, from startups to enterprises, across various industries including eCommerce, financial services, gaming, healthcare, and more. With AI-powered tools, UserTesting accelerates research processes, enabling fast and efficient feedback collection and analysis.

501 - 1000 employees

Founded 2007

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 Grant on 2020-11

📋 Description

• Craft clear, consistent, and human-centered UI content that helps users complete complex tasks with confidence • Define and maintain content standards, naming conventions, and governance models that ensure consistency across the end-to-end experience • Collaborate with Design, Product, and Engineering to ensure clarity and cohesion across an evolving, complex platform • Contribute to strategic discussions with Design, Product Management, and Marketing to align content with the product vision and roadmap • Conduct UX research to test designs and terminology, analyzing user feedback and activity and articulating the results back to product leadership to drive action • Design clear, transparent language that helps users interpret, trust, and act on human and AI-generated findings • Craft content frameworks and information architectures for user experiences that facilitate user navigation • Develop and document content principles that ensure consistency, ethical communication, and transparency in AI-driven experiences • Establish tone, terminology, and labeling conventions that clarify what’s human-created, AI-assisted, and data-derived

🎯 Requirements

• Proven experience designing content for complex SaaS or enterprise platforms, especially those with AI-driven or data-rich capabilities • Ability to lead projects autonomously, operating with high ownership to drive clarity and alignment across teams from concept to release • Expertise in conversational design and information architecture, with a systems-thinking mindset that connects decisions to user actions • Exquisite written and verbal English communication skills, with the ability to articulate rationale, guide discussions, and influence strategy through language • Skilled at translating technical and abstract concepts into clear, human-centered language that builds trust, understanding, and drives action • Comfortable collaborating across disciplines, leading end-to-end content across the product lifecycle • Highly organized and detail-oriented in a fast-paced environment • Open to feedback and iteration, embracing curiosity, experimentation and continuous learning • Ability to prototype user experiences to illustrate content workflows (Preferred) • Understanding of accessibility and inclusive design best practices (Preferred) • Experience creating or maintaining content governance frameworks (Preferred) • Familiarity with content management and localization tools (e.g., Phrase, POEditor) (Preferred) • Professional working fluency in French, German, or Spanish (Preferred)

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities