UserTesting
SaaS • Enterprise • B2B
UserTesting is a platform that provides businesses with human insights on their digital products and experiences. By facilitating video-based feedback from real people, it helps companies understand exactly how customers interact with their websites, apps, and prototypes. UserTesting allows organizations to target diverse audiences, gather in-depth consumer insights, and measure performance to create better user experiences. The platform serves teams of all sizes, from startups to enterprises, across various industries including eCommerce, financial services, gaming, healthcare, and more. With AI-powered tools, UserTesting accelerates research processes, enabling fast and efficient feedback collection and analysis.
Strategic Accounts Director
November 5
UserTesting
SaaS • Enterprise • B2B
UserTesting is a platform that provides businesses with human insights on their digital products and experiences. By facilitating video-based feedback from real people, it helps companies understand exactly how customers interact with their websites, apps, and prototypes. UserTesting allows organizations to target diverse audiences, gather in-depth consumer insights, and measure performance to create better user experiences. The platform serves teams of all sizes, from startups to enterprises, across various industries including eCommerce, financial services, gaming, healthcare, and more. With AI-powered tools, UserTesting accelerates research processes, enabling fast and efficient feedback collection and analysis.
📋 Description
• Manage a portfolio of high-value customers with a focus on growth, retention, and expansion • Work with iconic brands to unlock customer insights • Lead a consultative sales approach, partnering with internal teams • Engage multiple stakeholders across enterprise organizations • Manage the full sales cycle, from pipeline creation through to close and renewal • Deliver proactive proposals for wider adoption of the UserTesting platform • Maintain accurate forecasting and pipeline data in Salesforce • Track and analyze key sales metrics to improve performance • Collaborate with cross-functional teams to optimize customer growth • Serve as the customer’s voice internally to inform product development and innovation
🎯 Requirements
• Extensive experience growing strategic enterprise accounts, identifying expansion opportunities, and displacing competitors • Proven track record of exceeding targets in complex SaaS sales (6–7 figure deals) • Skilled in MEDDPICC or similar sales methodologies • Comfortable managing the full sales cycle, from prospecting to close • Adept at multi-threading across large, matrixed organizations • High emotional intelligence, coach-ability, and strong personal resilience • Ability to build trusted relationships with champions and C-level stakeholders • Creative and consultative in selling value and ROI • Skilled at leveraging sales tech tools (Salesforce, Clari, Outreach, Google Suite, 6Sense, ZoomInfo/Cognism) • Willingness to travel up to 30% for customer and team collaboration
🏖️ Benefits
• Accommodations for all candidates during interview process • Equal Opportunity Employer
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