Partnership Support Engineer

🕒 March 6

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Wheelhouse

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

☁️ SaaS

💸 Finance

💰 $16M Series A on 2022-04

Hospitality • SaaS • Finance

Wheelhouse is a comprehensive platform designed for scalable hospitality operators, offering advanced and customizable dynamic pricing solutions. It allows users to tailor pricing strategies through a data-driven engine that accommodates various events, seasons, and market conditions. Wheelhouse provides tools for performance analytics, market insights, and detailed pricing control across multiple hospitality listings. Its product suite serves the needs of diverse and evolving portfolios by integrating with existing software and offering an API for enhanced functionality. Wheelhouse is designed to optimize revenue and growth for modern hospitality businesses, available in numerous markets worldwide.

📋 Description

• Engineer process solutions around incoming integration/partnerships bugs, improvements and asks. • Debug integration issues involving external partners (PMSs, OTAs, channel managers, and embedded clients), coordinating directly with their technical teams when necessary • Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes • Resolve issues directly when possible; otherwise triage effectively with clear reproduction steps and cross-system context • Build internal diagnostics, dashboards, and tooling to enable faster investigation of partner issues • Create reusable playbooks and runbooks for common integration failure modes • Improve monitoring, alerting, and observability for partner-facing systems • Support launches of new integrations, embedded deployments, or platform features • Serve as the primary technical liaison for select strategic partners • Identify systemic reliability risks and advocate for engineering improvements • Act as the voice of our partner ecosystem within engineering and product teams

🎯 Requirements

• 2–4+ years of experience in a technical support, QA engineering, or software engineering or technical project management role. • Strong debugging skills across APIs, integrations, and web applications. • Experience with programming (ideally Ruby on Rails) to automate tasks and build internal tools. • Experience with SQL or ORMs (ideally Active Record) to interact with data • Familiarity with REST APIs, webhooks, and third-party integrations. • Experience working with external technical stakeholders • Comfort navigating ambiguity across multiple systems you do not control • Ability to analyze distributed failures across APIs, webhooks, queues, and data pipelines • Experience reading third-party documentation and diagnosing integration mismatches • Familiarity with SLAs, incident communication, and cross-company coordination • Familiarity with Datadog for analyzing metrics is a plus • Experience handling incidents involving external stakeholders • Comfort communicating during production issues or degraded service • Ability to reason about complex distributed systems and failure modes • Experience troubleshooting data synchronization or event-driven systems • Bonus: Experience supporting B2B SaaS integrations or developer platforms

🏖️ Benefits

• Competitive salary, cash bonus potential and equity • Full medical, dental, and vision benefits for each US employee • Fidelity 401k available for each US employee • Unlimited PTO