Sales Center Mentor

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🕒 May 15

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US Storage Centers

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

👥 B2C

🛒 Retail

🛍️ eCommerce

B2C • Retail • eCommerce

US Storage Centers is America’s leading provider of self storage solutions, established in 1985. With hundreds of conveniently located facilities across the United States, they offer a variety of storage options including personal, business, RV, boat, climate-controlled units, and specialized wine storage. Their commitment to customer service and stress-free storage experiences makes them a trusted choice for individuals and businesses looking to store their belongings safely and securely.

📋 Description

• Provide general administrative support to the Sales Center Management team • Serve as a key training resource by providing training, feedback, motivation, role modeling, and support to all Sales Center team members • Responsible for the training new Sales Center employees and supporting experienced employees to improve their performance • Create educational material, conduct training sessions, identify skills gaps, and ensure staff members stay motivated • Assist with answering incoming calls and/or emails as needed, directing calls/emails to appropriate Company Personnel • Assist the Sales Center Management team with daily operational and employee tasks as needed • Facilitate 2-week training program for all new employees • Liaise with supervisors and managers to conduct on-the-job coaching • Train experienced employees on new or updated call center procedures to improve their performance • Monitor agents' performance and provide learning and coaching opportunities • Prepare reports and analyze data to assist management in tracking agents' weekly, monthly, and quarterly performance and sales metrics • Assist management with scheduling and conducting training sessions on various call center topics • Train and enforce sales center policies and procedures regarding sales techniques and appropriate agent conduct • Observe the daily operations of call center employees and identify any areas of improvement. • Regular worksite attendance in accordance with Company's Attendance Policy is required for this position.

🎯 Requirements

• Some college preferred but not required • Preferred Bachelor's degree in Business Administration with a concentration in Operation Management or equivalent from an accredited college or university • Relevant years of work experience may substitute for the degree requirement • A minimum of 2+ years of Sales Center/Call Center experience in a dynamic, high volume, fast paced work environment • Intermediate to advanced skills in word processing, presentation, spreadsheet and other software, Microsoft Office, i.e., Outlook, Word, Excel, PowerPoint • General office and telephone skills are required • Basic Computer Skills are required • Good organizational skills • Excellent written and oral communication skills, including advanced level of proofreading, editing and grammar skills • Excellent customer service and telephone skills • Superior attention to detail and accuracy • Ability to work autonomously and demonstrate sense of urgency • Ability to use discretion in handling confidential information • Ability to multi-task and prioritize tasks, with frequent interruptions, without direction • Ability to meet deadlines to work with a diverse group of professional staff at all levels • Ability to effectively communicate while exercising diplomacy, sound judgment and tact • Ability to deal effectively with co-workers, department supervisors and managers, representatives, Company consultants, and/or vendors • Ability to work flexible hours depending on various Operations Management project deadlines • Proactive, self-starter, goal oriented and ability to work independently • Maintain a positive attitude and composure in an administrative support role • Uphold Company's Vision, Mission Statement and Core Values.

🏖️ Benefits

• Paid Time Off • Paid Holidays • 401(k) Eligibility • Health Benefits: Medical, Dental, Vision • Life Insurance Benefits • Supplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization, Accident) • Recognition of Hard Work and Exemplary Performance • Clean, Air Conditioned, Friendly Working Environment • Discretionary Bonus Based on Several Factors