Call Center Sales, Customer Care Specialist

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🕒 March 1

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US Swim School Association

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1988

🤝 Non-profit

📚 Education

⚽ Sports

Non-profit • Education • Sports

US Swim School Association is a membership-based, 501(c)(6) non-profit trade association that supports swim schools and learn-to-swim operators across the United States. It provides industry standards, certification programs, education and training courses, events and conferences, advocacy, and resources aimed at improving safety, professionalism, and business success for member facilities. USSSA focuses on fostering a collaborative community, raising swim instruction standards, and promoting safe swim education practices.

📋 Description

• Connecting, Not Just Calling: Engage in meaningful, human conversations with parents to explain the vital importance of our mission. • Sales with Soul: Use warm leads to help families find the right program and enroll their children in the nation’s premier water safety and learn-to-swim franchise. • Customer Advocacy: Provide top-tier service by solving problems, answering questions, and being a steady hand for our community. • Sales & Customer Care: Guide families through enrollment with confidence and enthusiasm. Handle inbound calls, texts, emails, and tickets with empathy and professionalism. • Admin & Operational After-Sales Responsibilities: Process cancellations, online enrollments, account updates, and billing changes. Manage and maintain our in-house ticketing system. Follow SOPs accurately and consistently. Document interactions thoroughly to ensure smooth team communication. Catch errors before they become problems - strong attention to detail is essential. Balance accuracy with efficiency while managing multiple systems.

🎯 Requirements

• Call center, sales, admin, or high-touch customer service experience preferred. • Strong computer literacy (Google Suite, CRMs, spreadsheets). • Ability to follow SOPs and maintain accuracy across systems. • Reliable high-speed internet, computer with webcam, and headset. • Ability to work evenings and weekends (we operate 7 days/week). • Bilingual English/Spanish required.

🏖️ Benefits

• Health insurance • Paid time off • Monthly Commission + performance bonuses (up to 25% extra over base pay upon goal achievements) • Flexible scheduling • Gym reimbursement (up to $25/month) • 401(k) plan • Medical insurance options • Growth opportunities within a fast-growing franchise