Integration Manager, Technical Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Utorg Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

₿ Crypto

💳 Fintech

👥 B2C

Crypto • Fintech • B2C

Utorg Labs is a company that builds consumer-focused crypto payment products, including a non-custodial mobile wallet app, an integrated crypto payment card, and instant on-ramp services for buying and swapping cryptocurrencies. The platform emphasizes simple, fast, zero-fee purchases, wide token support, global availability, and self-custody, while offering business-tailored solutions and operating under EU crypto regulations.

📋 Description

• Perform final technical verification, production readiness checks, and Go-Live launches for merchants • Handle technical onboarding and payment routing configuration for PSP, on/off-ramp, and card integrations • Issue API keys and configure system environments • Validate API requests and troubleshoot integrations using Postman • Investigate incidents through transaction analysis and root-cause identification using JSON payloads, SQL queries, and Grafana logs • Replicate and isolate bugs between merchant and platform sides • Escalate technical issues to Engineering • Support pre-live merchant configurations, payment method setups, and production activation

🎯 Requirements

• 1+ years of experience in L2/L3 Tech Support OR a solid track record as a Senior Support Agent / Support Manager within a FinTech, Crypto, or payment processing environment • Hands-on experience working with logs and monitoring tools to trace transaction errors and identify root causes • Understanding of client-server architecture, REST APIs, and JSON structures • Comfortable using Postman to validate requests • High attention to detail in technical configurations and logs • Self-driven approach to merchant support and problem-solving • Ability to quickly absorb new technical documentation and workflows • Strong analytical skills and ability to perform root cause analysis and develop remediation plans under time constraints • Fluent English (B2/C1), spoken and written • Ukrainian / Russian language skills • Ability to write concise incident reports and present technical findings to non-technical stakeholders • Calm under pressure, accountable, detail-oriented, and committed to continuous learning

🏖️ Benefits

• Competitive salary range based on individual experience and contribution • Career progression opportunities to advance into senior SRE, product, or engineering roles • Work remotely as part of an agile, international team • Collaborative culture with open dialogue, experimentation, and measurable impact • Impact and ownership in ensuring platform reliability