Integration Manager – Technical Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🗣️🇺🇦 Ukrainian Required

🗣️🇷🇺 Russian Required

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Logo of Utorg Labs

Utorg Labs

11 - 50 employees

Founded 2019

₿ Crypto

💳 Fintech

👥 B2C

Crypto • Fintech • B2C

Utorg Labs is a company that builds consumer-focused crypto payment products, including a non-custodial mobile wallet app, an integrated crypto payment card, and instant on-ramp services for buying and swapping cryptocurrencies. The platform emphasizes simple, fast, zero-fee purchases, wide token support, global availability, and self-custody, while offering business-tailored solutions and operating under EU crypto regulations.

📋 Description

• Main focus on configuring and activating partners in production environment • Handle API key management, verify setups, and dig into logs for transaction issues • Responsible for final technical verification and successful Go-Live launches for merchants • Daily tasks include pre-live merchant configurations and payment method setups

🎯 Requirements

• 1+ years of experience in L2/L3 Tech Support OR a solid track record as a Senior Support Agent / Support Manager within a FinTech, Crypto, or payment processing environment • Log & Troubleshooting Experience: hands-on experience working with logs and using monitoring tools to trace transaction errors • Tech Foundation: understanding of client-server architecture, REST APIs, and JSON structures • Tooling: comfortable using Postman to validate requests • Fluent in English (B2/C1) and Ukrainian/Russian language skills

🏖️ Benefits

• Work remotely as part of an agile, international team • Competitive salary range based on individual experience and contribution • Career progression opportunities to advance into senior SRE, product, or engineering roles • Impact & ownership • Collaborative culture

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