Uvepom
11 - 50 employees
Founded 2019
🛍️ eCommerce
🤝 B2B
eCommerce • B2B
Uvepom is a Brazilian direct-marketing startup (founded around 2015) that creates its own products and offers digital marketing consultancy, e-commerce operations, and informational publishing. The company focuses on performance-driven online sales, uniting diverse talent to innovate in how products are marketed and sold online, and emphasizes growth, precision, and team development.
Operational Support Assistant – Passive Support
Job not on LinkedIn
🕒 February 27
🗣️🇧🇷🇵🇹 Portuguese Required
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Uvepom
11 - 50 employees
Founded 2019
🛍️ eCommerce
🤝 B2B
eCommerce • B2B
Uvepom is a Brazilian direct-marketing startup (founded around 2015) that creates its own products and offers digital marketing consultancy, e-commerce operations, and informational publishing. The company focuses on performance-driven online sales, uniting diverse talent to innovate in how products are marketed and sold online, and emphasizes growth, precision, and team development.
📋 Description
• Execute operational routines and provide passive support to students • Provide passive student support, offering operational assistance for tools • Analyze refund requests according to established criteria • Perform follow-up and provide support after reversals • Handle complaints processes on Reclame Aqui • Identify recurring, simple, low-complexity issues and escalate them to the Focal Point
🎯 Requirements
• High school diploma • Navigation and use of Geniuz and Deeptube tools • Clear, concise written communication; nonviolent communication • Basic knowledge of refund and cancellation policies • Customer service experience (preferred)
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