Client Success & Expansion Manager – Account Growth

🔥 19 hours ago

🌐 Colombia, Costa Rica, +4 more countries – Remote

🇨🇴 Colombia – Remote 🇨🇷 Costa Rica – Remote 🇲🇽 Mexico – Remote 🇬🇹 Guatemala – Remote 🇭🇳 Honduras – Remote 🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Valatam

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

👥 HR Tech

Consulting • Outsourcing • HR Tech

Valatam is a Virtual Assistant agency based in Latin America, specializing in providing talented, bilingual remote team members to busy entrepreneurs, professionals, and small teams globally. The company offers an innovative hiring solution to fill specialist, social media, web, and IT vacancies, with the aim of helping clients save time, reduce costs, and effectively manage business operations remotely. Valatam’s network comprises college-educated professionals with experience in international companies, offering services that include bilingual assistance in English and Spanish, performance monitoring, and quality assurance. Valatam positions itself as a cost-effective alternative to traditional in-house hiring, with a focus on high-quality, reliable virtual assistance tailored to the needs of entrepreneurs and startups.

📋 Description

• Lead the Account Management team • Set retention and expansion targets • Conduct weekly performance reviews • Provide client-call coaching • Hire, onboard, and scale Account Managers • Monitor account health across active accounts • Establish retention plans for at-risk clients • Lead critical escalation conversations to reduce lost MRR • Identify additional staffing needs and maintain an account expansion pipeline • Coach Account Managers through proposals and closing extra placements • Optimize onboarding check-ins and establish formal review cadences • Oversee testimonial and case study collection • Partner with Marketing to showcase client success stories • Document and enforce account management workflows in HubSpot • Streamline Sales-to-Account Management handovers • Ensure team compliance with response and resolution deadlines • Track KPIs covering lost MRR, retention, upsells, and client health • Submit weekly forecasts and monthly revenue loss analyses to executive leadership

🎯 Requirements

• Fluent English & Spanish (C1-C2 level required) • Proven track record in B2B Customer Success or Account Management leadership, preferably managing remote teams • Strong expertise in account retention, churn prevention strategies, and closing B2B upsells/account expansions • Advanced proficiency in HubSpot CRM, account health tracking, and pipeline management • Experience in BPO, nearshore staffing, or virtual assistant services preferred • Dedicated quiet home office • Stable high-speed internet (≥ 10 Mbps down / 2 Mbps up) • Reliable internet backup • Bachelor’s or Associate’s degree preferred

🏖️ Benefits

• Base salary commensurate with experience • Attractive performance-based incentive structure • Paid time off • Performance bonuses • Monthly medical insurance stipend after meeting eligibility criteria • Birthday and work-anniversary bonuses • Gym and wellness allowance • Unlimited online fitness classes • Company events and Christmas celebrations • Great Place to Work® certified employee experience