Logistics & Operations Assistant

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Valatam

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

👥 HR Tech

B2B • Outsourcing • HR Tech

Valatam is a Virtual Assistant agency based in Latin America, specializing in providing talented, bilingual remote team members to busy entrepreneurs, professionals, and small teams globally. The company offers an innovative hiring solution to fill specialist, social media, web, and IT vacancies, with the aim of helping clients save time, reduce costs, and effectively manage business operations remotely. Valatam’s network comprises college-educated professionals with experience in international companies, offering services that include bilingual assistance in English and Spanish, performance monitoring, and quality assurance. Valatam positions itself as a cost-effective alternative to traditional in-house hiring, with a focus on high-quality, reliable virtual assistance tailored to the needs of entrepreneurs and startups.

📋 Description

• Execute and monitor administrative tasks across departments, ensuring all requests are handled within established timelines. • Maintain accurate data entry and update records in CRM and internal systems. • Respond to customer and internal inquiries via email and chat in a professional and timely manner. • Coordinate scheduling, follow-ups, and documentation to keep operations running smoothly. • Ensure customer files, notes, and records remain organized and accessible at all times. • Prepare clear, error-free customer-facing documentation and reports. • Identify potential issues or delays and escalate them to the appropriate coordinator. • Other similar or related tasks.

🎯 Requirements

• Fluent English (C1/C2) and Spanish. • 2 – 5 years of experience in operations, administrative support, or customer-facing roles. • Comfortable working with minimal supervision and managing multiple priorities simultaneously. • Ability to make light decisions and adapt to partially documented or evolving workflows. • Experience with Asana, Notion, Trello, or similar project management tools is a plus. • Proficiency with Google Workspace and Microsoft Office. • Excellent communication and problem-solving skills. • Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection. • Bachelor's or Associate's degree preferred.

🏖️ Benefits

• Hourly rate equivalent to USD $696 – $1,044/month (experience-based). • Annual pay increments. • Discretionary client bonuses (80 % of clients award year-end bonuses). • 7 U.S. federal holidays + 4 paid PTO days. • Monthly medical insurance stipend (after meeting eligibility criteria). • Birthday / Anniversary bonuses + Gym / Wellness allowance. • Unlimited online fitness classes + company events & Christmas celebrations.