Incident/Change Governance & Control Engineer

Job not on LinkedIn

🔥 3 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎲 Risk

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VALCE Talent Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🤝 B2B

🎯 Recruiter

💼 Consulting

B2B • Recruitment • Consulting

VALCE Talent Solutions is a company specializing in nearshoring, IT talent acquisition, and consultancy aimed at helping businesses expand globally, particularly in Mexico, LATAM, and the United States. They offer customized solutions that include talent recruitment, workforce management, and the integration of technology and artificial intelligence to enhance business processes. With a strong focus on strategic consulting, VALCE aims to connect technology, talent, and tangible results, boasting a robust network of IT professionals and a proven track record of successful placements and project scaling.

📋 Description

• Support governance and oversight of the Incident Management lifecycle • Coordinate incident reviews, post-mortem governance activities, remediation tracking, and operational reporting • Analyze incident trends, recurring issues, and operational risks to identify improvement opportunities • Partner with Engineering and SRE teams to strengthen operational resilience and incident management practices • Support governance and oversight of SDLC and Change Management processes, controls, standards, and procedures • Coordinate Change Advisory Board (CAB) governance activities and change reviews • Perform change risk assessments, governance reviews, audits, and quality assurance activities • Support change freeze planning, exception management, and readiness reviews • Produce executive reporting, dashboards, scorecards, and operational metrics • Analyze incident, change, and governance data to identify trends and emerging risks • Support audit requests, control reviews, and regulatory engagements • Prepare supporting documentation, evidence, and management reporting materials • Contribute to operational resilience, technology risk, and governance enhancement initiatives • Act as a subject matter expert for governance-related technology platforms • Gather requirements and support enhancements to governance, workflow, reporting, and analytics solutions • Coordinate user feedback, enhancement requests, and process improvement initiatives • Drive workflow automation and improvements to governance effectiveness and operational efficiency • Support ownership and maintenance of Incident Management, Post-Mortem, Change Management, and Operational Resilience procedures • Contribute to policies, standards, playbooks, training materials, and governance documentation • Provide guidance and best practices to engineering organizations and support continuous improvement across teams

🎯 Requirements

• Bachelor’s degree in computer science, Engineering, Information Systems, or Technology Management; or equivalent practical experience • Experience in Incident Management and Change Management, Production Engineering/Site Reliability Engineering (SRE), Engineering Governance/Operations, or Technology/Operational Risk • Strong analytical and problem-solving skills, including usage of AI tools • Experience with data analytics, visualization, and reporting tools such as advanced Microsoft Excel, Python, Power BI, Tableau, or similar technologies • Excellent communication and interpersonal skills • Experience working across technical and non-technical stakeholder groups • Ability to manage multiple priorities in a fast-paced environment • Advanced English • ITIL, Agile, Product Ownership, Risk Management, or related certifications are a plus

🏖️ Benefits

• Cookies and consent-management information is provided by the site (not an employment benefit) • ITIL, Agile, Product Ownership, Risk Management, or related certifications are a plus (preferred qualification, not a compensation benefit)