Managed Services Consultant – Atlassian

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Valiantys - Atlassian Platinum Solution Partner

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Valiantys is an Atlassian Platinum Solution Partner that specializes in delivering customized consulting services to boost productivity and transform businesses using Atlassian tools. They offer a range of services including enterprise agility, cloud migration, IT service management, and managed services. Valiantys has extensive expertise in helping organizations implement and optimize Atlassian software to improve team collaboration and agility. They have worked with diverse industries such as consumer business, financial services, and technology. With a global presence and a strong reputation, Valiantys helps organizations of all sizes achieve their digital transformation goals.

📋 Description

• Diagnose and resolve customer issues • Investigate customer requests, troubleshoot problems, and provide timely solutions • Escalate complex issues to appropriate technical experts with clear handovers • Keep customers informed through resolution • Deliver health reviews, office hours, webinars, and standard enablement sessions • Identify risks, inefficiencies, and opportunities to improve managed environments • Recommend practical optimizations and encourage adoption • Understand customer needs within Managed Services contracts and connect recommendations to business objectives • Manage day-to-day customer interactions • Build trusted relationships with key customer contacts • Act as main point of contact for Tier 2 customers • Create and maintain SOPs, how-to guides, troubleshooting steps, and knowledge-base articles • Review colleagues’ documentation and contribute to quality standards • Participate in team rituals, knowledge-sharing sessions, workshops, and collaborative problem-solving • Support cross-functional initiatives and onboard colleagues • Report to the Managed Services Manager and work with Managed Services, Customer Success Management, Delivery, and Enterprise Technology & Innovation

🎯 Requirements

• 5 years of experience supporting customers in a technical, consulting, or managed-services environment • Working knowledge of Atlassian products • Ability to troubleshoot operational issues in customer environments • Proactive, service-minded approach • Clear communication skills and ability to build productive relationships with customer stakeholders • Confidence delivering enablement sessions or explaining technical topics accessibly • Strong documentation habits • Ability to manage day-to-day customer work autonomously and recognize when escalation is needed

🏖️ Benefits

• Hybrid work model supporting work-life balance • Continuous development through training, certifications, and communities • International and multicultural environment • Flexible remote work policy • 100% covered health insurance (for you and your family) • Choice of equipment (PC or Mac) • Supportive and collaborative culture • Training time and budget to develop skills and build a career

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume