Online Billing Support Assistant

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Validus Business Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

🧘 Wellness

⚕️ Healthcare Insurance

Wellness • Fitness • Healthcare Insurance

Validus Business Group is a comprehensive fitness and training organization dedicated to improving individuals' health and quality of life. It offers tailored training programs, fitness coaching, and nutritional support, creating a supportive environment for clients at all fitness levels. With both individual and semi-private sessions led by certified coaches, Validus emphasizes a collaborative approach to help clients achieve their overall health and fitness goals effectively.

📋 Description

• Respond to customer inquiries regarding billing, payments, and account status via email and live chat. • Assist clients with billing issues, including discrepancies, refunds, and charge disputes, ensuring timely resolution. • Process payments and update billing information accurately in our system. • Provide detailed explanations of charges, fees, and membership options to clients. • Monitor and follow up on outstanding payments and notify clients of any issues. • Maintain accurate records of all interactions and transactions for quality assurance. • Collaborate with the finance team to ensure accuracy and efficiency in billing processes. • Stay updated on company policies, billing software, and payment processing procedures.

🎯 Requirements

• Excellent written communication skills with a strong customer service orientation. • Previous experience in billing, finance, or customer support preferred. • Strong attention to detail and accuracy in data entry and record-keeping. • Proficiency with billing software and Microsoft Office Suite. • Ability to handle sensitive information with confidentiality and professionalism. • Problem-solving skills and the ability to work independently in a remote environment. • A passion for fitness and wellness is a plus.

🏖️ Benefits

• Competitive pay with performance-based incentives. • Flexible work hours to accommodate your schedule. • Opportunities for professional development and advancement within the company. • A supportive and collaborative team environment.