Online Chat Representative

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Validus Business Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

🧘 Wellness

⚕️ Healthcare Insurance

Wellness • Fitness • Healthcare Insurance

Validus Business Group is a comprehensive fitness and training organization dedicated to improving individuals' health and quality of life. It offers tailored training programs, fitness coaching, and nutritional support, creating a supportive environment for clients at all fitness levels. With both individual and semi-private sessions led by certified coaches, Validus emphasizes a collaborative approach to help clients achieve their overall health and fitness goals effectively.

📋 Description

• Engage with customers through live chat, responding to inquiries about memberships, fitness classes, personal training, and wellness programs. • Assist clients in troubleshooting issues related to their accounts, scheduling, and service usage. • Provide detailed information on pricing, promotions, and membership options. • Identify opportunities to upsell services and convert inquiries into memberships. • Gather customer feedback and insights to improve services and client experience. • Document interactions for quality assurance. • Collaborate with marketing and membership teams to align on promotions and provide input on customer preferences. • Stay updated on company offerings, industry trends, and customer service best practices.

🎯 Requirements

• High School Diploma or equivalent. • Strong customer service skills. • Experience in a call center environment. • Comfortable working remotely with minimal supervision. • Ability to handle multilingual customer inquiries. • Familiarity with client services and phone etiquette. • Knowledge of Microsoft Office and computer skills.