Product Operations

🔥 10 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

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Valinor

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎖️ Defense

🏛️ Government

🏢 Enterprise

Defense • Government • Enterprise

Valinor is a new type of defense and government technology company focused on solving problems others don't. Using a centralized go-to-market and decentralized engineering model, Valinor rapidly identifies unmet needs within government and defense sectors, builds right-sized technical solutions, and delivers products to end users where they matter most. The company positions itself at the intersection of government mission needs and agile engineering to move with efficiency and impact.

📋 Description

• Coordinate product priorities and delivery across the General Manager, engineering, Hub growth team, and customers. • Capture customer needs, identify recurring themes, and translate feedback into clear product requirements, tickets, and projects. • Own the customer issue and escalation process, resolving questions directly when possible and routing more complex needs to the appropriate team. • Build the workflows, documentation, standard operating procedures, and communications that help Streamline operate efficiently as it grows. • Create product demos, prototypes, automations, and lightweight internal tools using low-code and AI-assisted platforms.

🎯 Requirements

• 3+ years of experience in product operations, product management, implementation, business operations or another customer-facing role in a technology environment. • Experience supporting U.S. Government or complex enterprise customers is preferred. • A proactive, hands-on working style with the judgment to identify what needs to be done and the ownership to follow through. • Strong interpersonal instincts and the ability to understand customer needs, navigate different stakeholders, and turn ambiguity into clear next steps. • Genuine interest in how products work, with the confidence to form opinions, ask thoughtful questions, and contribute to product decisions. • Comfort working with engineers and using low-code, automation, and AI-assisted tools to build workflows, demos, prototypes, or internal solutions.

🏖️ Benefits

• Competitive salary, equity packages, and benefits, including health, dental, and vision insurance - fully covered for employees • 401K • Development stipends • Unlimited PTO and two-week company holiday at the end of every calendar year. • Pro-mental health and pro-family company - we actually encourage employees to spend time with themselves and their families. • Fertility benefits for those just beginning that journey. • Fun work environment - we like to laugh and take care of each other, but we also deeply respect the mission in front of us.