Senior Manager – Servicing Transfers

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6 days ago

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Valon

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Finance • Fintech • Real Estate

Valon is a residential mortgage servicer, lender, and insurance agency focused on empowering homeowners. The company offers a wide range of services to manage mortgages, provide loans, and offer insurance solutions to homeowners. Valon aims to simplify the process of homeownership through ease, security, and financial expertise, utilizing modern technology to deliver personalized and streamlined services. With a mission to transform the traditional mortgage industry, Valon provides convenient and intuitive platforms for managing mortgages and accessing financial resources, striving for high-quality customer service and competitive rates.

51 - 200 employees

Founded 2019

💸 Finance

💳 Fintech

🏠 Real Estate

📋 Description

• Team Leadership: Direct and oversee the performance of both managerial and non-managerial staff within the servicing transfers department. • Set Prioritization: Work with executive leadership to understand the priority order of incoming new projects, ensuring the team is properly staffed to handle all incoming business. • ValonOS Tooling Improvements: Coordinate with Valon Technology teams to ensure that ValonOS tools are constantly improved to support servicing transfer processes and priorities. • Direct Internal Technical Builds: Communicate the priorities for the internal technical support team within servicing transfers to ensure preparedness for incoming business. • Develop Talent: Inspire team members and foster a growth environment where ideas for improvement are welcomed and encouraged. • Client Engagement: Attend new and existing client presentations to demonstrate and answer questions regarding servicing transfer processes. • Timely Execution: Ensure the completion of servicing transfers and servicing releases within established timelines to maintain operational efficiency. • SOP Ownership: Review all Standard Operating Procedures (SOPs) to ensure servicing processes are clearly documented and up to date, working to identify and resolve any gaps. • Training Material Design: Oversee the development and design of effective training materials to facilitate staff onboarding and ongoing education on servicing transfer processes. • Quality Control: Establish and oversee quality control functions to evaluate the accuracy and quality of work completed by the team, implementing corrective actions as necessary. • Team Communication: Conduct regular team meetings to communicate upcoming priorities, deadlines, and departmental updates, ensuring all team members are aligned and informed. • Process Improvement: Identify areas for process improvement within the servicing transfer framework and implement strategies to enhance efficiency and effectiveness. • Performance Monitoring: Monitor team performance metrics and provide feedback to foster professional development and meet departmental goals. • Stakeholder Collaboration: Collaborate with other departments and stakeholders to ensure servicing transfer team processes are adequate and complete.

🎯 Requirements

• Bachelor’s Degree preferred • 5+ years of experience at a mortgage servicing company • 10+ years of experience in the mortgage industry • 5+ years of management experience • Deep understanding of mortgage servicing concepts, including but not limited to: mortgage loan documents, data fields, and terminology • Excellent communication skills (both verbal and written) • Excellent critical thinking and logical reasoning abilities • Excellent organizational skills and attention to detail • Strong people management skills

🏖️ Benefits

• Compensation: competitive salary and 401k plan • Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits • Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient. • Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback • Generous time off: flexible paid time off, sick days, and 11 company holidays • Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition