L2 Support Engineer

🔥 19 hours ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Valtech

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Valtech is a global digital agency focusing on experience innovation. They strive to transform businesses through a combination of technology, marketing, and data strategies. Valtech helps companies elevate their digital presence and drive commerce strategies, enhance enterprise digital transformations, and unlock marketing and performance potential. They also utilize data and AI to help organizations harness the power of information. With offices around the world, Valtech partners with businesses to shape their digital futures, offering a range of services and insights designed to enhance customer experiences.

📋 Description

• Maintain systems for observability • Adjust and maintain SLOs • Participate in and facilitate incident resolution, including on-call duty of a maximum of one week-long shift per month • Work on proactive improvements that increase the reliability of managed platforms • Assess anticipated or manifested failure scenarios with teams and define mitigations • Help create runbooks to remediate or prevent failure scenarios • Reduce work that does not add value • Act as an escalation point for associate SREs • Collaborate with multidisciplinary delivery teams using a DevOps way of working • Help delivery teams ship stable software quickly and improve system reliability

🎯 Requirements

• 2 or more years of experience as a DevOps Engineer, Support Engineer or Site Reliability Engineer • Knowledge of Site Reliability Engineering principles and experience working with SLOs • Experience resolving severe incidents on high-impact platforms • Scripting skills and experience automating moderately complex processes • Familiarity with automation systems such as GitHub Actions, Azure DevOps, Ansible or Chef • Upper-intermediate English level (at least B2), written and spoken • Experience with Agile methodologies and consulting is a plus • Nice-to-have experience with React.js, incident management in high-traffic 24x7 production environments, commerce platforms, corporate environments, international/on-shore/off-shore teams, public cloud serverless services, monitoring/APM systems, pipelining tools, and Docker

🏖️ Benefits

• Flexibility, with remote and hybrid work options (country-dependent) • Career advancement, with international mobility and professional development programs • Learning and development, with access to cutting-edge tools, training and industry experts • Competitive compensation package

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