Technical Support Engineer

🔥 20 hours ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ryz Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Ryz Labs is a company focused on building startups from the ground up and assisting other startups in scaling their operations. They provide top-tier technical talent solutions to ensure that emerging businesses can thrive in a competitive market.

📋 Description

• Serve as the technical front line between customers and the R&D team • Own incoming technical issues end to end, from first report to resolution • Resolve customer issues directly or debug them using internal tools before escalating to R&D • Classify issues as user error, product knowledge gaps, or real bugs • Coach users through product gaps to prevent recurring questions • Confirm bugs and report them to R&D with reproduction steps and context • Own technical onboarding of each new pilot from kickoff to go-live • Set up SSO and identity provider access with enterprise IT, including Okta and other IdPs • Secure approvals for Google Calendar or Outlook integrations • Manage CRM connections with customer CRM administrators • Handle Mac and Windows desktop app rollouts, OS permissions, MDM, and VPN compatibility • Lead onboarding meetings, train customer IT teams, and troubleshoot blockers • Manage issues for customer IT teams, CRM admins, and end users across the US, escalating complex matters to the CTO when necessary

🎯 Requirements

• Native or near-native English, comfortable leading calls with US customers ranging from end users to enterprise IT • Experience in a technical support, support engineering, IT, or implementation role, ideally at a B2B SaaS company selling to enterprises • Hands-on IT experience with SSO and identity providers (Okta, Microsoft Entra ID or similar), user/group management, MDM, and VPNs • Strong Mac and Windows troubleshooting skills, including desktop app installs, OS-level permissions (mic, screen recording, accessibility), and MDM deployment • Experience with CRM administration or integrations (e.g., Salesforce, HubSpot), particularly regarding user permissions and connected apps • A structured debugging approach to separate user error from real bugs using logs, reproduction steps, and clear evidence • Proven ownership of deadlines and follow-ups across multiple concurrent customer accounts • Strong customer-facing communication skills with the ability to explain technical concepts plainly to non-technical users and speak to enterprise IT admins as peers • Methodical and structured approach to debugging and problem-solving • Proactive ownership and accountability over onboarding deadlines and issue resolution • Ability to manage and prioritize multiple customer implementations simultaneously • Experience with Google Workspace or Microsoft 365 admin, especially calendar app approvals and OAuth/admin-consent issues (nice to have) • Familiarity with enterprise security, IT review processes, and domain allowlisting (nice to have) • Basic scripting or log analysis skills for debugging (nice to have) • Prior startup experience (nice to have)