Customer Support Analyst

🔥 15 hours ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Insense | TikTok & Meta Partner

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

💰 $2.6M Seed Round on 2022-02

Marketing • Social Media

Insense is a platform that facilitates collaboration between brands and creators for producing user-generated content (UGC) and influencer ads, particularly on platforms like TikTok and Instagram. As a TikTok and Meta Partner, Insense offers tools to streamline the production and distribution of creator content for marketing purposes. Brands can utilize Insense's services for acquiring high-quality, authentic UGC, managing creator relationships, and enhancing ad performance through whitelisted ads and other creative content solutions. The platform supports businesses by connecting them with suitable creators and managing content campaigns efficiently.

📋 Description

• Resolve content creators’ issues and answer emails • Diagnose and solve typical issues using admin tools • Create and track technical tickets and notify creators when issues are resolved • Define and optimize support ticket classification tags • Track customer support efficiency metrics, including request volume, response time, and resolution time • Provide feedback and insights to improve products and processes • Build a library of typical support answers and automate communications using Intercom • Own and update the FAQ for UGC creators and influencers • Check the status of ongoing platform transactions • Follow up with unresponsive content creators • Contact creators with many unresponsive transactions through social media • Apply quality-policy consequences to unresponsive, rude, or unprofessional creators • Manage transaction decline requests from brands and creators • Resolve issues identified through transaction status checks • Coordinate Customer Success tasks • Respond to App Store and Google Play reviews • Contribute to team brainstorming and planning sessions • Generate process-efficiency insights and propose improvements

🎯 Requirements

• 2–3 years of previous experience in a customer support role • Excellent written and verbal communication skills • English proficiency level C1 • Experience using Google Spreadsheets, Slack, and G-Suite • Strong analytical and problem-solving skills • Customer orientation • Proactive and self-starting attitude • Strong organizational and planning skills • Ability to handle a high volume of tickets and tasks • Ability to work independently • Availability every working day from 9 am to 6 pm EST • Must be based in the Americas Time Zone • Must work under an independent contractor agreement in LATAM • Experience working with content creators or influencers is a plus • Experience with HubSpot is a plus • Comfortable using AI tools such as Claude and ChatGPT

🏖️ Benefits

• Remote work • Contractor arrangement • Ability to work from the Americas/LATAM time zone • Flexible remote-first work environment • Independent contractor autonomy to manage own taxes and local contributions