L1 Technical Support Agent, Spanish, English

🔥 14 hours ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Canary Technologies

WebsiteLinkedInAll Job Openings

11 - 50 employees

Canary Technologies is a leader in hospitality technology that provides hoteliers with easy, intuitive, and secure solutions to help hotels provide an ideal guest experience.

📋 Description

• Serve as the first line of support for Canary customers • Answer standard product questions using Canary documentation, account context, internal tools, and approved workflows • Troubleshoot common technical issues with curiosity and evidence before escalating • Respond to customers with clear, warm, and actionable communication via phone, email, and chat • Maintain ticket hygiene, internal notes, queue awareness, SLA awareness, and follow-through • Apply coaching and feedback to improve product knowledge, troubleshooting, communication, and execution • Use approved AI tools responsibly to work faster and improve quality while checking output before use • Demonstrate integrity, reliability, adaptability, collaboration, and ownership of work

🎯 Requirements

• Professional working proficiency in English and Spanish, including the ability to communicate technical/product concepts clearly in both languages • Native or bilingual proficiency in Spanish • Ability to work standard business hours (9am-6pm) in either a mainland US time zone (PT, MT, CT, ET) or European time zone (Central European Time) • Experience supporting customers by phone, in addition to email and chat • Experience in customer service, technical support, hospitality, SaaS, or another customer-facing role • Clear written and verbal communication skills with the ability to explain steps simply to non-technical users • Curiosity and willingness to investigate before escalating • Strong follow-through, attention to detail, and ability to manage multiple tickets or tasks accurately • Coachable, collaborative, adaptable, and open to feedback • Flexibility to shift schedule between US and European time zones if coverage needs shift • Experience with Zendesk, SaaS tools, hospitality technology, or property management systems (preferred) • Familiarity with AI tools and ability to use them responsibly while maintaining quality (preferred)

🏖️ Benefits

• Unlimited PTO • Standard holidays plus monthly company-wide Canary Days • Birthday Holiday • Travel stipend for office exchange visits to SF, NY, or Dallas hubs • Credit toward stays at Canary hotels • Minimum 30% off the best available rate at select partner hotels globally • Monthly Self Improvement Club budget • Professional development learning stipend • Cash bonus for successful employee referrals