Senior Desktop Support Analyst

🔥 20 hours ago

🌐 Argentina, Colombia, +3 more countries – Remote

🇦🇷 Argentina – Remote 🇨🇴 Colombia – Remote 🇨🇷 Costa Rica – Remote 🇲🇽 Mexico – Remote 🇨🇱 Chile – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Backblaze

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

🛍️ eCommerce

🏢 Enterprise

💰 $5M Series A on 2012-07

Cloud Storage • eCommerce • Enterprise

Backblaze is a cloud storage company that provides scalable and secure data backup solutions for both businesses and individuals. Their B2 Cloud Storage service offers S3 compatible object storage, allowing users to easily protect and manage their data with transparent pricing. Backblaze specializes in automatic and unlimited backup services for computer systems, ensuring data protection and recovery options for users, while also supporting integration with applications for enhanced functionality.

📋 Description

• Provide Tier 2/Tier 3 technical support for employees across macOS and Windows environments • Diagnose and resolve complex hardware, operating system, application, network connectivity, authentication, and peripheral issues • Serve as an escalation point for difficult or high-impact support incidents • Support employees through onboarding, role changes, hardware replacements, and offboarding • Configure, deploy, troubleshoot, and maintain laptops, desktops, mobile devices, peripherals, and workplace technology • Administer Jamf for macOS device management and Microsoft Intune for Windows and mobile device management • Maintain endpoint configuration, compliance, security, software deployment, inventory, and asset tracking • Administer and support Okta for identity and access management, including SSO, MFA, provisioning, deprovisioning, groups, and access changes • Use Jira Service Management to manage incidents, requests, problems, workflows, documentation, reporting, and automation • Administer and troubleshoot Google Workspace, Slack, Okta, and other enterprise SaaS applications • Follow endpoint, account, encryption, patching, antivirus/EDR, device management, and security standards • Assist Security teams with endpoint investigations, remediation, and access-related incidents • Create technical documentation, troubleshooting procedures, knowledge-base articles, and standard operating procedures • Identify recurring problems and recommend scalable solutions, automation, and process improvements • Participate in IT projects, application rollouts, migrations, endpoint initiatives, and technology improvements • Mentor junior support team members and promote consistent troubleshooting practices • Enable responsible use of AI tools and support AI infrastructure and integrations, including MCP servers, API gateways, APIs, authentication, and enterprise integrations

🎯 Requirements

• 7+ years of professional IT experience, with significant experience in desktop support, help desk, endpoint engineering, systems administration, or a similar technical support role • 5+ years of hands-on experience with Jira Service Management • 5+ years of hands-on experience with Jamf/Jamf Pro • 5+ years of hands-on experience with Microsoft Intune • 5+ years of experience administering or supporting Slack in an enterprise environment • 5+ years of experience administering or supporting Google Workspace • Advanced troubleshooting experience with macOS and Windows • Strong understanding of endpoint management, MDM concepts, software deployment, patch management, and device security • Strong understanding of identity and access management concepts, including SSO, MFA, user provisioning, and role/group-based access • Experience troubleshooting networking fundamentals, including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and common connectivity issues • Experience supporting remote and geographically distributed employees • Strong written and verbal communication skills • Ability to explain technical concepts clearly to non-technical employees • Demonstrated ability to independently investigate and resolve complex technical issues • Strong organizational skills with the ability to prioritize multiple incidents, requests, and projects

🏖️ Benefits

• Healthcare for family, including dental and vision • Competitive compensation and 401K • RSU grants for full-time employees • ESPP program • Flexible vacation policy • Maternity & paternity leave • MacBook Pro to use for work, plus a generous stipend to personalize your workstation • Childcare bonus (human children only) • Fertility treatment and support • Learning & development program • Commuter benefits • Culture that supports a healthy work-life balance