ValueNet Group
HR Tech • SaaS • B2B
ValueNet Group is a provider of comprehensive HR solutions focused on employee benefits. Their platform, ValueNet, offers a multi-flex benefits portal that allows employees to select from a wide array of flexible benefits tailored to their needs, such as leasing options, bonuses, and health allowances. With over 22 years of experience, ValueNet integrates modern technologies, including AI, to streamline benefit processes and improve employee satisfaction and employer branding. They offer an all-inclusive service that caters to HR departments, incorporating legal and compliance services, and providing a customizable and automated digital solution for managing benefits and payroll integration.
Customer Care Manager – Full-time
Job not on LinkedIn
1 minute ago
🗣️🇩🇪 German Required
ValueNet Group
HR Tech • SaaS • B2B
ValueNet Group is a provider of comprehensive HR solutions focused on employee benefits. Their platform, ValueNet, offers a multi-flex benefits portal that allows employees to select from a wide array of flexible benefits tailored to their needs, such as leasing options, bonuses, and health allowances. With over 22 years of experience, ValueNet integrates modern technologies, including AI, to streamline benefit processes and improve employee satisfaction and employer branding. They offer an all-inclusive service that caters to HR departments, incorporating legal and compliance services, and providing a customizable and automated digital solution for managing benefits and payroll integration.
📋 Description
• Central communication hub: coordinate exchanges between internal departments and customers • Relationship building & customer retention: develop and maintain long-term customer relationships • Needs analysis & satisfaction: identify individual customer needs and ensure satisfaction • Proactive customer updates: inform customers about new benefits and optimization opportunities • Portfolio development & implementation: expand the benefits offering and implement innovative bonus models
🎯 Requirements
• Degree in business administration or a comparable qualification • At least two years of professional experience, ideally in key account management, project management, or Customer Success Management • Strong service and customer orientation combined with empathy, assertiveness, and excellent communication skills • Independent, solution-oriented with strong planning and coordination abilities • Business-fluent German and English, both written and spoken
🏖️ Benefits
• Flexible working hours • Modern office on Fuerteventura or remote work across the Canary Islands • Workation with extras: up to 4 weeks of EU workation per year – including flight and accommodation if choosing the Munich location • 30 days of annual leave • Permanent contract & private supplementary health insurance • Above-average salary in comparison to the national standard
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