Customer Care Manager

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ValueNet Group

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HR Tech • SaaS • B2B

ValueNet Group is a provider of comprehensive HR solutions focused on employee benefits. Their platform, ValueNet, offers a multi-flex benefits portal that allows employees to select from a wide array of flexible benefits tailored to their needs, such as leasing options, bonuses, and health allowances. With over 22 years of experience, ValueNet integrates modern technologies, including AI, to streamline benefit processes and improve employee satisfaction and employer branding. They offer an all-inclusive service that caters to HR departments, incorporating legal and compliance services, and providing a customizable and automated digital solution for managing benefits and payroll integration.

51 - 200 employees

Founded 1999

👥 HR Tech

☁️ SaaS

🤝 B2B

📋 Description

• Central communication interface between internal departments and customers • Develop and maintain long-term customer relationships through regular contact • Conduct needs analyses and ensure customer satisfaction • Proactively inform customers about new benefits and optimization opportunities • Continuously expand the benefits offering and implement new bonus models

🎯 Requirements

• Completed degree in business administration or a comparable qualification • At least two years of professional experience, ideally in key account management, project management, or customer success management • Strong service and customer orientation • Empathy, assertiveness, and excellent communication skills • Independent, solution-oriented working style with strong planning and coordination abilities • Business-fluent German and English, both written and spoken

🏖️ Benefits

• Flexible working hours • Modern office on Fuerteventura or remote work across the Canary Islands • 30 days of vacation • Permanent contract • Private supplementary health insurance