Customer Success Manager

2 days ago

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Vanta

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Compliance • Security • SaaS

Vanta is a trust management platform that streamlines compliance workflows and enhances security programs for businesses. By leveraging automation, Vanta helps companies achieve and maintain compliance with frameworks like SOC 2, ISO 27001, and GDPR. It offers solutions for companies of all sizes, from startups to enterprises, ensuring security and compliance at scale. With integrations with over 375 tools, Vanta leverages AI to simplify tasks such as questionnaire automation and vendor risk management. Vanta empowers service providers and auditors to deliver efficient and satisfactory experiences, helping businesses build trust with their clients and partners.

201 - 500 employees

Founded 2018

📋 Compliance

🔐 Security

☁️ SaaS

💰 $40M Series B on 2022-10

📋 Description

• Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountability • Influence strategy and design of the customer success methodology including implementation, adoption, customer value and risk management • Define strategies and coach your team to achieve KPIs including revenue retention and customer health • Through coaching your team, drive adoption of effective portfolio prioritization, success planning, risk management and expansion identification. • Develop enablement programs that ensure your team members are experts in Vanta’s products, our space and CSM skills • Partner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more • Thrive in a fast paced startup environment and contribute to transformational change

🎯 Requirements

• 5+ years of experience leading customer facing teams, preferably Customer Success or Account Management • A passion for team development including the ability to define onboarding and ongoing enablement programs that result in career growth for your team • Experience managing customers at scale with complex product requirements and multiple levels of stakeholders • A proven track record of establishing executive level relationships, navigating issues and escalations and balancing the needs of both the customer and the business • Strong critical thinking and clear communication skills • Demonstrate a history of making decisions using frameworks and backed by data • Thrive in a fast paced environment and can effectively lead teams through change • Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity • A natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-up

🏖️ Benefits

• Industry-competitive compensation • 100% covered medical, dental, and vision benefits with dependents coverage • 16 weeks fully-paid parental Leave for all new parents • Health & wellness and remote workplace stipends • Family planning benefits through Carrot Fertility • 401(k) matching • Flexible work hours and location • Open PTO policy • 11 paid holidays in the US • Offices in SF, NYC, London, Dublin, and Sydney