Implementation Manager

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🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Vantage Point Logistics

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

📦 Logistics

🚗 Transport

Logistics • Transport

Vantage Point Logistics is a veteran freight brokerage and logistics provider operating in North America. The company is dedicated to delivering timely essential services tailored to the specific needs of its customers, focusing on quality transportation solutions through established motor carriers. They specialize in various logistics services such as flatbed, full truck loads, Less Than Truck Load (LTL), reefer services, and freight management.

📋 Description

• Lead customers through the process of implementing VPL’s software and services • Act as the liaison between Sales, Account Management, Finance, Product, the customer, and third-party vendors • Collaborate with stakeholders across departments to collect data, documentation, and specifications for implementations • Utilize a standard implementation methodology to establish project timelines and ensure milestones are achieved • Manage relationships with project stakeholders, keeping them informed of progress, issues, and risks • Document best practices and embrace continuous improvement methodologies

🎯 Requirements

• 3-5 years’ prior experience managing customer-facing projects and/or implementations • 2-3 years’ prior hands-on experience configuring web-based software solutions • 1-2 years’ experience activating and configuring parcel carrier accounts along with setting up workstations and label printers • Knowledge of remote desktop access software (e.g. GoToMyPC, AnyDesk, etc.) • Attention to detail, outstanding organizational skills, excellent follow-through, and reliability • Effective management of their own work schedule with little to no supervision while meeting project timelines

🏖️ Benefits

• Health insurance • Retirement plans • Flexible work arrangements • Professional development