Vantage
SaaS • Enterprise • Finance
Vantage is a comprehensive cloud cost management platform designed to provide visibility, reporting, and optimization of cloud infrastructure costs. It features tools for cost allocation, budgeting, anomaly detection, and resource optimization across major cloud platforms such as AWS, Azure, Google Cloud, and more. The platform offers a variety of integration options with services like Kubernetes, Datadog, and MongoDB, providing insights into network flow costs, savings plans, and resource usage efficiency. Vantage is targeted towards engineering, finance, and operations teams, helping organizations understand and reduce their cloud expenses effectively.
Customer Success Manager
October 21
🇺🇸 United States – Remote
💵 $110k - $140k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🦅 H1B Visa Sponsor
Vantage
SaaS • Enterprise • Finance
Vantage is a comprehensive cloud cost management platform designed to provide visibility, reporting, and optimization of cloud infrastructure costs. It features tools for cost allocation, budgeting, anomaly detection, and resource optimization across major cloud platforms such as AWS, Azure, Google Cloud, and more. The platform offers a variety of integration options with services like Kubernetes, Datadog, and MongoDB, providing insights into network flow costs, savings plans, and resource usage efficiency. Vantage is targeted towards engineering, finance, and operations teams, helping organizations understand and reduce their cloud expenses effectively.
📋 Description
• Give initial training to customers on how to use Vantage. • Be the main representative to customers on behalf of Vantage through email, Slack, and Zoom calls. • Represent customer support issues and product feature requests to the rest of the organization. • Work with customers on renewals of their subscriptions. • Someone who consistently and authentically works as an agent of the customer to represent their needs to the broader organization
🎯 Requirements
• 2+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS • A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals • Ability to manage a wide portfolio of accounts from SMB up to large enterprise corporate accounts • Strong emotional intelligence and the ability to empathize with customers • A kind person. • Bonus Points: • - Monitoring and observability expertise • - Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.) • - Relevant Data Visualization / financial product experience
🏖️ Benefits
• equity • 401(k) plan • medical, dental, and vision benefits • education stipends
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