Customer Relations Manager – Peritoneal Dialysis

🔥 20 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vantive

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams globally. For 70 years, Vantive has driven meaningful innovations in kidney care. The company’s solutions and services deliver over 1 million touchpoints each day to patients around the world. Vantive focuses on elevating the dialysis experience through digital solutions and advanced services, while also investing in transforming vital organ therapies beyond kidney care. The company aims to provide therapies that fit more easily into providers’ practices and patients’ lives, offering greater flexibility and efficiency for care teams, and longer, fuller lives for patients.

📋 Description

• Strategically manage focus and growth customers and jointly develop and oversee customer strategies with Sales and Account Management • Identify peritoneal dialysis (PD) opportunities, expand therapy concepts, and further develop customer relationships • Support the establishment of home dialysis structures through business evaluations and structural analyses • Define objective KPIs and success criteria and derive measures for program development and optimization • Identify, document, and analyze customer needs, challenges, and opportunities • Manage strategic and operational customer projects, including gap analyses and root-cause assessments • Collaborate with Sales, Key Account Management, Digital Solution Management, and Marketing • Promote structured customer feedback loops to optimize offerings, processes, products, and services • Contribute to the design and delivery of training content for products, therapies, and services

🎯 Requirements

• Registered Nurse, alternatively a successfully completed degree in natural sciences or healthcare management and/or clinical training, or a comparable qualification • Familiarity with the processes and workflows of a dialysis center; initial experience in selling medical devices and/or pharmaceuticals in this environment is preferred • Pharmaceutical Sales Representative certification (IHK) or documented expertise in accordance with Section 75 of the German Medicinal Products Act (AMG) required • Expertise in therapeutic approaches related to peritoneal dialysis • More than 5 years of experience in Customer Success, Account Management, or Consulting • Proven experience managing strategic customers and successfully implementing growth initiatives • Experience managing cross-functional projects, with the ability to lead teams, coach specialists, and effectively influence senior stakeholders • Strategic mindset with the ability to develop and implement growth strategies • Willingness to travel as required • Fluent German and good English language skills

🏖️ Benefits

• Opportunity to work in a regulated, forward-looking company • Professional and personal development opportunities • Collaborative team with a high level of professional expertise • Attractive compensation and benefits package with a variable pay component