Field Service Technician

🔥 6 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $60k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Vantive

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10,000+ employees

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams globally. For 70 years, our team has driven meaningful innovations in kidney care. Today, Vantive’s people, solutions and services deliver over 1 million touchpoints each day to patients around the world. As we build on our legacy, we are focused on elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Our goal is to provide therapies that fit more easily into providers’ practices and patients’ lives. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

📋 Description

• Represents the Baxter brand in clinical and hospital settings • Manages an assigned territory and travels to perform installation, repair, preventative maintenance, training, and other services on a variety of electro-mechanical medical devices • Performs repairs, calibrations, preventive maintenance, installations on electro-mechanical medical equipment within established SLAs, quality, and procedural standards • Analyzes equipment failures to determine root cause and performs corrective action • Responsible for effective territory management by scheduling service calls, PMs and other service needs within SLAs and plans travel accordingly • Ensures test equipment is working properly and calibrated within established intervals • Documents all performance and maintenance records on equipment • Plans and orders parts necessary for service and PM and maintains proper system inventory records • Provides guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques • Maintains customer good-will through effective and timely communication of all services rendered, on-site arrival time, and reports any issues • Demonstrates presentation of positive attitude for the company, products, employees, and customers; and maintains proper business appearance • Participates in department meetings and training events • May participate in installation or field action planning and execution • Adheres to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements

🎯 Requirements

• Ability to exercise independent judgment to draw accurate conclusions to solve equipment related problems based on available information • Basic mathematical skills in addition, subtraction, multiplication, division, and fractions are required • Ability to work independently to effectively manage assigned territory • Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers • Excellent verbal and written communication skills required • Ability to work in healthcare settings such as hospitals and clinics and abide by customer personal protective equipment (PPE) requirements • Requires the ability to carry out the physical requirements of the job including kneeling and standing for long periods of time, squatting, bending, lifting, pulling, twisting • Ability to regularly lift and/or move up to 50 pounds and occasionally lift and/or move in excess of 50 pounds using lifting aids, technologies, or appropriate assistance • Must have valid driver’s license • Travel up to 75%

🏖️ Benefits

• Comprehensive compensation and benefits packages • Medical, dental and vision coverage that start on day one • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance • Aon Pooled Employer Plan (Aon PEP) • 401(k) retirement savings plan • Flexible Spending Accounts • Educational assistance programs • Paid time off ranging from 20 to 35 days based on length of service • Family and medical leaves of absence • Paid parental leave • Commuting benefits • Employee Discount Program • Employee Assistance Program (EAP) • Childcare benefits