Application Support, SQL – 12 Month Contract

Job not on LinkedIn

🔥 12 hours ago

🇷🇴 Romania – Remote

💵 lei127k - lei166.7k / year

⏳ Contract/Temporary

🟢 Junior

✨ Application Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Varicent

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🤖 Artificial Intelligence

💸 Finance

SaaS • Artificial Intelligence • Finance

Varicent is a leading provider of sales performance management and incentive compensation solutions. The company empowers organizations to drive revenue growth through optimized sales plans, incentive strategies, and data insights. By leveraging artificial intelligence, Varicent enhances decision-making and offers integrated solutions tailored for industries such as financial services, telecommunications, and media. Their platform supports dynamic sales planning, system integrations, and provides essential resources to manage sales performance effectively. Varicent is committed to protecting customer data and fostering growth with a strong focus on technology and strategy.

📋 Description

• Investigate and resolve technical issues by analyzing customer-reported problems, reviewing logs, gathering diagnostic information, and reproducing issues • Communicate with customers regarding issue status, troubleshooting steps, resolution plans, and next actions • Maintain accurate case documentation and customer records within CRM and support systems • Use support tools, knowledge resources, and established processes to manage cases efficiently • Collaborate with Product, Engineering, and internal teams to escalate issues and support resolution efforts • Share product knowledge and best practices to improve solution utilization and business outcomes • Support service-level objectives, including response times, resolution targets, and quality standards • Participate in on-call and weekend support rotations as required • Complete onboarding and learn Varicent products, support processes, and troubleshooting methodologies • Progress from contributing to customer cases with guidance to independently managing complex investigations within 90 days

🎯 Requirements

• 1+ years of experience supporting software applications, SaaS platforms, or customer-facing technical environments • Knowledge of relational databases and SQL fundamentals • Familiarity with client-server architecture and web-based application troubleshooting • Strong analytical and problem-solving skills • Ability to communicate technical concepts clearly to technical and non-technical audiences • Experience documenting troubleshooting activities, findings, and resolutions • Ability to collaborate effectively with cross-functional teams and stakeholders • Ability to manage multiple priorities while delivering a high-quality customer experience

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage, tailored to your local needs • PTO and public holidays • Dedicated volunteer days • Ignite Days — dedicated learning days for continuous growth, skill development, and professional learning • Compensation reflecting your market and value • Tuition assistance for continuing education and professional development • Remote and hybrid options available across most regions • Bonuses may be included in the compensation package