Bilingual Customer Service Representative

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🕒 November 7, 2025

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Vault Credit Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

💳 Fintech

🤝 B2B

Finance • Fintech • B2B

Vault Credit Corporation is a Canadian private credit specialist and alternative lender that provides equipment leasing, business financing, consumer financing (including home-improvement loans), mortgages (residential, commercial, CMHC), automotive financing, and asset management solutions for institutional and accredited individual investors. The company manages lending end-to-end in-house—originating, adjudicating, funding, and servicing loans—leveraging data, technology and AI to deliver tailored financing and investment products across sectors such as agriculture, mining, healthcare, and construction. Vault positions itself as a partner for brokers and originators, offering fast approvals, flexible terms, and diversified private-credit funds aimed at stable, risk-adjusted returns and capital preservation.

📋 Description

• Answer customer service phone calls and emails for Vault Credit Corporation • Problem solving and tactfully handling customers inquiries • Effectively answer customer queries of lease contract terms and other lease documentation • Follow up with brokers, sales representatives, vendors, lessees as required to ensure positive relationships are maintained • Correspond with third parties as required • Update LeasePlus with current contact and banking information • Update Customer files, ensure all supporting documents are accurate and filed accordingly • Facilitate assumption and amending documents as required guidelines to ensure the contract remains enforceable • Calculate lease payouts and provide payout information as per company policies • Respect and follow processes and procedures • Work independently within a team to ensure service levels are being met

🎯 Requirements

• University degree or equivalent • Must be Bilingual in French • Proficient in Word and Excel • Salesforce and LeasePlus knowledge is an asset