Social Media Assistant

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April 3

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VaVa Virtual Assistants

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B2B • Productivity • SaaS

VaVa Virtual Assistants is a remote team of professional virtual assistants dedicated to alleviating the burdens of business ownership for entrepreneurs. By offering a comprehensive suite of administrative services, including calendar management, customer service, social media, and web design, VaVa empowers clients to focus on their core passions while efficiently handling the busywork of their operations. With a commitment to enhancing productivity and efficiency, they provide personalized support tailored to diverse business needs.

2 - 10 employees

Founded 2010

🤝 B2B

⚡ Productivity

☁️ SaaS

📋 Description

• Represent VaVa Virtual Assistants in a Positive & Professional Manner • Demonstrate an exceptional work ethic and a positive attitude in all interactions • Ensure all communication reflects the company’s values and level of professionalism • Embrace VaVa values, standards, and contribute to a thriving company culture • Take Ownership of Client Satisfaction • Lead and manage client accounts and interactions • Understand and anticipate client needs while also communicating progress and updates • Address challenges and problem solve without compromising quality of service • Demonstrate a commitment to excellence in high-quality work and attention to detail • Provide high-quality administrative support to clients, and occasionally collaborate with fellow VaVa team members as an opportunity for growth and to increase level of service • Effectively manage tasks, projects, and deadlines to always meet client expectations • Maintain open communication with the client, external stakeholders, and the VaVa team • Provide the utmost care with keeping sensitive and confidential information private and secure at all times • Executing and implementing a social media strategy for Clients. • Managing and creating social media content and graphics. • Excellent knowledge of social media platforms. • Ability to define audiences, the buyer persona approach, grow brand awareness, and increase impressions. • Defining, measuring, and reporting relevant social media KPIs. • Remaining up-to-date with social media best practices and new technologies. • Utilizing social media management tools. • Proficient with graphic design tools and able to utilize web resources to create basic but professional-looking graphics or design elements. • Problem-solving and making last-minute adjustments as needed based on Client preferences. • Providing consistent, grammatically correct, and timely communication to the Client. • Ability to write content in Client and Client company voice. • Successfully managing projects using technology. • Collaborating and presenting effectively with a variety of individuals. • Managing competing priorities. • Using stellar grammar and organization in emails, documents, posts, captions, etc. (all written communication). • Learning Client’s preferences and providing them with work catered to their preferences.

🎯 Requirements

• Must reside and be authorized to work in the United States • At least 2 years of the demonstrated experience outlined above • At least 2 years of experience working full-time in a virtual role • Available at least 20 hours per week to support high-touch, deliverable-focused clients.