Partner Success Manager, Enterprise

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2 hours ago

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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VaxCare

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Healthcare Insurance • SaaS • B2B

VaxCare is a company that provides an innovative solution for managing vaccine inventory and administration at medical practices. VaxCare ensures that practices have all the vaccines they need at no cost, automating inventory management and billing processes. By simplifying the vaccine administration workflow, integrating with Electronic Health Records (EHRs), and handling all billing payments, VaxCare helps medical practices to increase efficiency, reduce overhead, and enhance patient care. The company's platform not only improves administrative processes but also aids in raising immunization rates, contributing positively to community health.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

💰 $1.5M Debt Financing on 2012-10

📋 Description

• Execute partner engagement strategies that develop healthy and engaging relationships on a portfolio of partners. • Establish yourself as a “trusted advisor” that the partner can count on to help them achieve their business objectives. • Meet and exceed Key Performance Metrics that are aligned to partner and VaxCare success to include volume growth, adherence, upsells to new programs, partner satisfaction and partner attrition. • Collaborates with internal teams to execute initial training and executes on-going training to ensure that they efficiently and consistently achieve the maximum value from the VaxCare technology platform in the shortest amount of time. • Develop, execute, and proactively manage Partner Success Plans (PSPs) aimed at ensuring that each partners agreed upon vaccine program outcomes and business goals are consistently met. • Act as the partner advocate / Voice of the Partner (VOP) by acquiring partner feedback and ensuring that feedback is internally communicated and acted upon. • Maintain a continuous improvement mindset aimed at driving increased efficiency using supporting tools & technology. • Use tools & resources with supporting data to drive better product adoption and objectives. • Recommend and gain agreement with partners on needed actions to optimize their use of VaxCare’s technology solution and delivery of patient care. • Provide internal feedback when requested to help develop solutions that advance VaxCare and the Partner Success Management organization. • Manage key projects that enable the success of both VaxCare and the partner.

🎯 Requirements

• Experience in direct partner (customer) engagement (selling, account management) with a proven history of establishing healthy, trust-based partner relationships that yielded high levels of partner satisfaction, retention, expansion, and advocacy. • Experience in delivering client focused solutions based on partner (customer) and business needs. • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization. • Proven ability to work cross-functionally to communicate partner (customer) feedback and drive actions based on that feedback. • History of using data to drive and prove results. • Ability to travel up to 50% of the time, including overnight travel. • Experience in the healthcare industry (with emphasis on vaccinations) is a plus. • Good organizational and time management skills. • Scrappiness, grit, integrity – whatever-it-takes to ensure programs to ultimately deliver better outcomes for partner, patient and VaxCare success in line with company values and policies. • Natural curiosity to understand the “what’s”, “why’s”, and “how’s” of our business. • Valid driver’s license and clean driving record. • Considered candidates MUST live near the Long Island, NY area.

🏖️ Benefits

• Travel Requirements: Ability to travel up to 50% of the time, including overnight travel when necessary. • Commuting: Must have a reliable form of transportation and valid driver’s license. • Occasional lifting: Ability to lift, carry, and set up hardware or equipment weighing up to 25 pounds. • Visual acuity: The job requires the ability to view a computer screen and read documents for extended periods. • Repetitive motions: Significant use of the hands, wrists, and fingers is required for tasks like typing, using a computer mouse, and moving hardware. • Comfortable working in both office and field environments, including prolonged periods of sitting, standing, or computer work. • Must be able to communicate clearly and professionally in English, both verbally and in writing, with internal teams and external partners.