Customer Success Engineer

🔥 0 minutes ago

🇦🇺 Australia – Remote

💵 A$150k - A$175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

vCluster

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

💰 $24M Series A on 2024-05

SaaS • Enterprise

vCluster is a Kubernetes virtualization product (from loft-sh) that creates virtual Kubernetes clusters on top of existing Kubernetes infrastructure. It enables dedicated, multi-tenant or private-node clusters for use cases like internal platform standardization, hybrid Kubernetes deployments, sovereign or dedicated customer environments, AI cloud providers and distributed inference. vCluster is positioned as a tooling/product solution for enterprises operating Kubernetes at scale, offering managed features, releases and integrations for internal K8s platforms and cloud-native workflows.

📋 Description

• Lead end-to-end customer onboardings from sales handoff through project close • Coordinate architecture workshops, platform installation, access setup, integration configuration, and operational readiness reviews • Build and maintain customer success plans documenting objectives, KPIs, adoption milestones, and forward plans • Translate platform adoption into business outcomes such as cost efficiency, engineering velocity, risk reduction, and platform ROI • Own customer relationship cadence through regular check-ins, Quarterly Business Reviews, and Executive Business Reviews • Hold technical conversations with platform engineers, DevOps leads, and architects • Assist customers with technical challenges and design optimal deployment architectures • Own the renewal motion beginning 90+ days before renewal • Identify expansion triggers including new use cases, AI/GPU workloads, additional Tenant Clusters, and tier upgrades • Work with the Account Executive and Solutions Engineer to convert expansion opportunities into customer growth • Represent customer feature requests, escalate blockers, and provide feedback to Product and Engineering

🎯 Requirements

• Experience in a technical post-sales role such as customer success, technical account management, or professional services • Track record of driving adoption and measurable business outcomes across a portfolio of technical customers • Hands-on familiarity with Kubernetes and cloud-native technologies • Ability to discuss architecture, RBAC, Tenant Isolation patterns, and cloud infrastructure • Ability to run executive business reviews and troubleshoot onboarding questions with platform engineers • Structured and proactive approach using success plans, adoption milestones, and renewal timelines • Understanding of renewal and expansion drivers in a SaaS or platform business • Kubernetes certification such as CKA or CKAD, or equivalent demonstrated technical depth in cloud-native infrastructure • Experience with AI/ML infrastructure, GPU compute environments, or internal developer platforms at scale • Experience working with regulated industries • Contributions to the Kubernetes or open-source ecosystem • Experience at a Series B-D startup • Ability to work remotely in Australia

🏖️ Benefits

• Equity • Commission • Health, dental, vision, and life insurance for you and eligible dependents • Flexible working schedule • Workplace flexibility • Remote-first culture