VECRA, Inc.
Healthcare Insurance • Consulting • SaaS
VECRA, Inc. is a service-disabled veteran-owned small business (SDVOSB), woman-owned small business (WOSB), minority business enterprise (MBE) consulting firm that focuses on providing a range of comprehensive services including Health Management Consulting, Medical Coding, Call Center Operations, and Facilities Management. With a commitment to efficiency and innovation, VECRA supports clients in various sectors, including government agencies and healthcare institutions, by implementing customized solutions that enhance operational efficiency, ensure compliance, and drive growth. Their extensive capabilities also encompass Program Management, Interpreter and Translator Services, Records Management, Transcription Services, and Move Management, all backed by a team of experienced professionals dedicated to delivering quality and responsive service.
Call Center Agent
Job not on LinkedIn
April 11
VECRA, Inc.
Healthcare Insurance • Consulting • SaaS
VECRA, Inc. is a service-disabled veteran-owned small business (SDVOSB), woman-owned small business (WOSB), minority business enterprise (MBE) consulting firm that focuses on providing a range of comprehensive services including Health Management Consulting, Medical Coding, Call Center Operations, and Facilities Management. With a commitment to efficiency and innovation, VECRA supports clients in various sectors, including government agencies and healthcare institutions, by implementing customized solutions that enhance operational efficiency, ensure compliance, and drive growth. Their extensive capabilities also encompass Program Management, Interpreter and Translator Services, Records Management, Transcription Services, and Move Management, all backed by a team of experienced professionals dedicated to delivering quality and responsive service.
📋 Description
• Provide support for the Maryland Health Benefits Exchange. • Assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day. • Requires 7 weeks of paid training. • Must provide own computer/laptop and headset. • Answer inbound calls and provide information on policies, procedures, and privacy protocols. • Track and document inquiries using designated systems. • Complete tasks according to guidelines and quality assurance metrics. • Assist with application changes and password resets.
🎯 Requirements
• 3+ years of call center experience. • Experience with high inbound call volumes and meeting/exceeding performance metrics. • Fast learner with the ability to work independently. • Strong multitasking and computer skills. • Excellent listening skills with the ability to understand, not just respond. • Punctual and self-reliant.
🏖️ Benefits
• Paid holidays • Paid time off • Medical and dental coverage
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