Senior Customer Success Engineer

🔥 1 hour ago

🇫🇷 France – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

☁️ SaaS

💰 $500M Private Equity Round on 2019-01

Consulting • Logistics • SaaS

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Serve as the primary technical owner driving long-term customer outcomes across the Veeam Data Platform • Configure customer accounts, customize backup policies and storage, facilitate onboarding, orient stakeholders, and introduce support channels • Identify migration opportunities, analyze usage and environments, conduct success planning, and align business outcomes with product adoption • Conduct assessments, build protection plans, and recommend software products and architectures across the Veeam Data Platform • Run recovery simulations, apply the Veeam Data Resilience Maturity Model, and deliver quarterly resilience reports • Monitor churn-risk signals, define mitigation plans, and partner on renewal strategy • Build business cases, define TCO, articulate value propositions for expansion, and schedule stakeholder checkpoint reviews • Engage CISO/CIO stakeholders with risk, status, and opportunity updates • Collaborate on marketing-informed campaigns to drive adoption and expansion • Cover 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR under a long-term account assignment model • Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms with Sales and CS leadership

🎯 Requirements

• 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager) • Advanced level of English • Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices • Strong experience designing and executing protection plans, migrations, and recovery simulations • VMCE certification required, though it may be completed post-hire within an agreed timeframe • Proven ability to translate business outcomes into technical adoption roadmaps and measurable value • Executive stakeholder engagement skills with CISO/CIO stakeholders • Excellent communication, cross-functional collaboration, and stakeholder management skills

🏖️ Benefits

• 25 paid vacation days plus RTT days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Mandatory public health insurance with broad medical coverage • Employer-paid private medical, dental, optical, and wellness plan through Axa, with options for dependents • Life insurance with enhanced coverage above the Social Security ceiling • Education pension for dependent children up to age 26 if in full-time education • State and supplementary pension contributions by Veeam • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning