Senior Customer Success Engineer

🕒 August 21

🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 26%

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

☁️ SaaS

💰 $500M Private Equity Round on 2019-01

Consulting • Logistics • SaaS

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Configure customer accounts, customize backup policies and storage, facilitate onboarding, orient stakeholders, walk through admin portals, and introduce support channels • Identify migration opportunities, analyze usage and environments, conduct success planning and strategy sessions, and align business outcomes with product adoption • Conduct assessments, build protection plans, and recommend software products and architectures across the Veeam Data Platform • Run recovery simulations, apply the Veeam Data Resilience Maturity Model to track and report resilience posture, and deliver quarterly resilience reports • Monitor signals to detect churn risk, define mitigation plans, and partner on renewal strategy with actionable technical insights • Build business cases, define TCO, articulate value propositions for expansion, and schedule stakeholder checkpoint reviews • Engage CISO/CIO stakeholders with risk, status, and opportunity updates; support executive discussions and roadmap alignment • Collaborate on marketing-informed campaigns and plays to drive adoption and expansion • Cover 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR under a long-term account assignment model • Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms with Sales and CS leadership

🎯 Requirements

• 5+ years in customer-facing engineering roles focused on data backup and recovery, such as Technical Consulting, Pre-Sales SE, or Technical Account Manager • Advanced level of English • Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and disaster recovery and resilience best practices • Strong experience designing and executing protection plans, migrations, and recovery simulations • VMCE certification required, which may be completed post-hire within an agreed timeframe • Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator, or Solutions Architect Expert • Proven ability to translate business outcomes into technical adoption roadmaps and measurable value • Executive stakeholder engagement skills with CISO/CIO stakeholders • Ability to synthesize technical, business, and risk signals into clear recommendations • Excellent communication, cross-functional collaboration, and stakeholder management skills

🏖️ Benefits

• 24 days for first 2 years, increasing to 30 days after 2 years of service • 4 extra global VeeaMe Days for self-care • 24 paid volunteer hours annually through Veeam Cares • Private medical insurance for employees, spouses, and dependents • Life and Disability insurance with AD&D coverage equal to 3x annual salary • Free Employee Assistance Program with up to 12 therapy sessions, plus legal and financial advice • Housing allowance to help cover rental costs • Education allowance for up to three dependent children • Annual flight allowance for employees and their families • On-demand learning libraries including LinkedIn Learning and O’Reilly • Mentoring, workshops, and learning events such as the annual Global Day of Learning