Senior Director, Professional Services Management

🔥 3 hours ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $176.5k - $366.4k / year

⏰ Full Time

🟠 Senior

👔 Director

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $500M Private Equity Round on 2019-01

SaaS • Cybersecurity • Enterprise

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Manage the delivery of professional services to customers through our partner-aligned model • Lead the Professional Services and Technical Account Management (TAM) teams to ensure effective customer onboarding • Implement service strategies, maintain operational standards, and optimize tools to support scale and growth in the AMER region • Drive standardized delivery frameworks for global consistency and scalability • Innovate with tools, automation, and AI to optimize service delivery and performance • Build long-term client relationships by aligning services with their needs • Manage Professional Services P&L for timely delivery and cost efficiency • Lead hiring to build high-performing Professional Services teams

🎯 Requirements

• 10+ years of experience in professional services roles within software companies, particularly SaaS, with 5+ years in a leadership position • Strong understanding of enterprise software architectures, including cloud technologies and modern application development • Proven ability to lead and thrive in a fast-paced, dynamic, and growth-oriented environment • Demonstrated success in managing revenue targets and driving services sales efforts • Strong leadership skills, with a history of developing and guiding high-performing teams • Excellent communication skills, with the ability to manage customer relationships and expectations effectively • Bachelor's degree in computer science, Engineering, Business, or a related field; MBA preferred • Willingness to travel as required (at least 40% for customer engagements and business needs)

🏖️ Benefits

• Unlimited paid time off • 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents • Medical, dental, and vision coverage starting on your first day • Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program • 401(k) retirement plan with company matching contributions • Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time • AirVet: 24/7 virtual veterinary care at no cost • Legal services, identity protection, and supplemental health insurance options • Tax-advantaged spending accounts for healthcare, dependent care, and commuting • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning