Senior Renewals Operations Manager, Customer Success

🔥 23 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $102.7k - $263k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $500M Private Equity Round on 2019-01

SaaS • Cybersecurity • Enterprise

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Act as a trusted operational partner to Customer Success leadership, translating strategy into scalable execution • Own and evolve the global Customer Success operating model, ensuring consistency and scalability across regions • Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify churn risk and optimize performance • Define and track KPIs and leading indicators to measure customer health, retention, expansion, and predictability • Own and enhance the end-to-end Customer Success Manager (CSM) experience, improving workflows, tools, and processes • Reduce operational friction and increase time spent on high-value customer engagement • Drive cross-functional alignment with Renewals, Support, Professional Services, Sales, Finance, and Systems teams • Lead change management initiatives to ensure adoption of new processes, tools, and operating models • Leverage data, analytics, and AI-driven capabilities to identify churn risk, surface expansion opportunities, and improve predictability • Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models

🎯 Requirements

• 6+ years of experience in Sales Operations, Renewals Operations, Customer Success Operations, or similar • Strong cross-functional influence and ability to drive outcomes without direct authority • Experience working with senior leadership and presenting executive-ready insights • Deep understanding of post-sales, renewals workflows, data, and systems • Strong analytical mindset with the ability to translate insights into action • Proven ability to drive complex initiatives from ideation to execution • Advanced proficiency with CRM and sales operations tools (e.g., Salesforce) • Ability to operate effectively in fast-paced, evolving environments

🏖️ Benefits

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents • Medical, dental, and vision coverage starting on your first day • Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program • 401(k) retirement plan with company matching contributions • Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time • AirVet: 24/7 virtual veterinary care at no cost • Legal services, identity protection, and supplemental health insurance options • Tax-advantaged spending accounts for healthcare, dependent care, and commuting • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning