Success Engineer

🕒 March 2

🇺🇸 United States – Remote

💵 $102.2k - $170.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $500M Private Equity Round on 2019-01

SaaS • Cybersecurity • Enterprise

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Serve as a technical overlay to CSEs and CSSs, providing specialized expertise when advanced product or domain depth is required. • Lead solution design reviews, customer readiness assessments, and risk or maturity modeling engagements across the Veeam Data Platform. • Engage directly with CIO and CISO stakeholders on resilience posture, risk exposure, and longterm data protection and modernization strategies. • Support security, cloud, and AIl- expansion motions in partnership with Sales and CSE teams, helping shape technical strategy and customer narratives. • Monitor telemetry, inspection signals, and maturity indicators (e.g., DRMM where applicable) to identify risk, optimization opportunities, and expansion signals. • Validate architectures and designs to derisk adoption and accelerate time to value. • Align tightly with Sales Engineering teams on required deliverables and engagement strategy, enabling Sales to remain focused on presales motions while Success Engineers support post sale depth and continuity. • Operate as a pooled specialist resource across Enterprise and Commercial Named accounts (generally $100K+ ARR), with coverage models aligned to demand and specialization. • Amplify Veeam’s technical authority in customer conversations by translating complex technical concepts into clear, outcome oriented guidance. • Success Engineers are not the primary owners of onboarding or renewals but provide targeted support where advanced technical involvement materially improves outcomes.

🎯 Requirements

• 5+ years of experience in advanced technical or architecture roles (e.g., Security Engineer/Architect, Cloud Solution Architect, Platform Engineer, MLOps / ML Engineer). • Strong depth in at least one product area (Kasten, VDC, Vault, or VDP) or one domain area (Security, Cloud, AI), with the ability to collaborate across specialties. • Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field; advanced degree preferred. • Relevant industry certifications (e.g., CompTIA Security+, CISSP, cloud or platform certifications); VMCE preferred or willingness to complete posthire. • Demonstrated ability to engage senior technical and executive stakeholders (CIO/CISO) on risk, resilience, and strategic roadmaps. • Hands-on experience with solution design, proofs of concept, telemetry analysis, and maturity or risk modeling frameworks. • Strong communication, stakeholder management, and cross functional collaboration skills. • Comfort operating in an overlay model, balancing multiple accounts and priorities with impact.

🏖️ Benefits

• Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents • Medical, dental, and vision coverage starting on your first day • Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program • 401(k) retirement plan with company matching contributions • Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time • AirVet: 24/7 virtual veterinary care at no cost • Legal services, identity protection, and supplemental health insurance options • Tax-advantaged spending accounts for healthcare, dependent care, and commuting • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning