System Reliability Engineer

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $500M Private Equity Round on 2019-01

SaaS • Cybersecurity • Enterprise

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Ensure monitoring and uninterrupted operation of company services • Write and maintain alerting rules and runbooks • Perform triage of incoming incidents and initial diagnosis of issues • Build and maintain escalation chains for incident response • Perform technical incident resolution activities according to runbooks • Participate in on-call rotations and post-incident reviews (RCA/postmortems) • Continuously improve observability coverage and reduce alert noise/false positives • Collaborate with development and infrastructure teams to identify reliability risks and implement preventive measures

🎯 Requirements

• Experience with observability tools (Grafana, ELK, VictoriaMetrics) • Experience working with Linux • Experience working with Kubernetes (k8s) • Experience with AWS and Azure cloud platforms • Ability to analyze incidents, identify root causes, and propose remediation steps

🏖️ Benefits

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents • Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents • Mental health support, therapy sessions, and virtual care via our Employee Assistance Program • Retirement and social security contributions through Costa Rica's statutory programs • Life insurance equal to 24x monthly salary, plus disability and funeral coverage • Daily cafeteria subsidy • Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning