Veeva Systems
SaaS • Healthcare Insurance • Pharmaceuticals
Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.
Customer Success Associate – RTSM
October 3
Veeva Systems
SaaS • Healthcare Insurance • Pharmaceuticals
Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.
📋 Description
• Provide timely and accurate information in response to incoming customer support requests via phone or email • Process customer support requests (inquiries and change requests) according to established department policies and procedures • Works closely with the operations team to resolve customer support requests • Provides timely feedback to the operations team regarding service issues or customer concerns • Partners with the operations and business development team to meet and exceed expectations for custom support • Acquire new knowledge and enhance your skills
🎯 Requirements
• 2-year degree or equivalent experience • More than one year of experience in a customer service role • Superior organizational and communication skills • Working knowledge of Microsoft Office
🏖️ Benefits
• Remote work flexibility
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