Customer Success Manager – Clinical Operations

🕒 March 20

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏥 Clinical Operations

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Veeva Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

📋 Description

• Support 4-6 large, global customers post-implementation with Veeva Clinical Operations applications (e.g. eTMF, CTMS, Study Startup, etc.) • Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges • Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs • Lead meetings with customers to demonstrate success and identify additional opportunities to add value • Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs • Facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning

🎯 Requirements

• 7+ years of experience in Clinical Operations within life sciences industry • Experience working with or in large global pharmaceutical companies or Clinical Research Organizations (CROs) • Customer-facing consulting experience • Experience managing relationships with key decision makers and application owners • Ability to travel up to 25% • Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position

🏖️ Benefits

• Medical Insurance • Flexible PTO and company paid holidays • Retirement Programs • 1% charitable giving program and fitness reimbursement