Veeva Systems
SaaS • Healthcare Insurance • Pharmaceuticals
Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.
Customer Success Manager – OpenData
October 16
🇬🇧 United Kingdom – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🇬🇧 UK Skilled Worker Visa Sponsor
Veeva Systems
SaaS • Healthcare Insurance • Pharmaceuticals
Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.
📋 Description
• Engage with key customer stakeholders through regular meetings to drive OpenData success • Evaluate how customers use their OpenData investment and identify opportunities for efficiency and effectiveness improvements • Support customers with OpenData, CRM, and Network deep-dive and education sessions, and promote awareness of the latest product innovations • Serve as the customer advocate for product innovation by identifying potential enhancements from customer feedback • Work with the CRM and Network teams to resolve issues across the system and software landscape • Collect and provide OpenData management best practices • Maintain expert-level knowledge of OpenData products and services • Ensure any issues raised are logged correctly and followed up by the right stakeholders at Veeva
🎯 Requirements
• 5+ years of demonstrated data-focused experience within the life sciences industry • 5+ years of hands-on experience with Veeva CRM • 5+ years of practical experience with Customer Master Data • Proven track record of establishing client-facing relationships as a strategic, trusted advisor • Able to analyze complex client and vendor challenges and articulate them clearly to audiences of varying technical levels • Strong analytical skills, with the ability to process and interpret customer information to drive adoption • Self-starter who takes full ownership of the ongoing success for a portfolio of large clients • Bachelor's degree or equivalent practical experience. Non-linear career paths and diversity of thought are valued • Fluent in English • Nice to Have: Advanced experience with data analytics and/or Master Data Management platforms, Fluency in an additional European language
🏖️ Benefits
• Flexible work arrangements • Work Anywhere policy
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