Director, Global Education Services Operations

Job not on LinkedIn

🕒 September 23, 2025

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $125k - $200k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Veeva Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

📋 Description

• Own and innovate the education services technology architecture including LMS, certification, e-commerce website, CRM, business analytics, training surveys, helpdesk ticketing • Serve as business sponsor on IT projects involving LMS, CRM, business intelligence, SSO; prioritize, track requirements, and implement scalable features • Develop analytic dashboards (using Sigma) and reports to measure KPIs and track progress • Partner with global teams to diagnose business requirements and ensure operational readiness for training and certification • Develop, implement, and evolve processes, frameworks, and tools to support growth • Oversee projects with accuracy, transparency, and commitment to deadlines • Manage contracts, budgets, and vendors • Oversee go-to-market activity for new education offerings and integrate education solutions into packaged offerings • Build quarterly training delivery schedules to meet revenue commitments • Ensure compliance with Veeva policies, customer contracts, and legal requirements • Manage a global team of systems and process experts and training coordinators; hire and develop team members • Foster a collaborative, accountable, results-oriented team environment and serve as an ambassador for Education Services

🎯 Requirements

• 8+ years of experience managing learning processes, data flows, and technologies that support a for profit education services business (LMS, Certification, e-commerce, CRM data analytics, etc.) • 5+ years of people management experience including hiring, onboarding, and developing teams • Proven experience selecting and implementing learning management systems • Proven ability to lead at scale, drive change, and forward critical initiatives with minimal oversight • Demonstrate analytical thinking and logical decision-making • Excellent communication, collaboration, and project management skills • Strong interpersonal skills and ability to build relationships across services, IT, FP&A, Alliances, and marketing • Desire to serve as the right-hand person to Education Services leaders • Based in the United States and able to meet the operational requirements of a global role • Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT)

🏖️ Benefits

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program • Work Anywhere policy supporting flexibility to work from home or in the office